As in, why do they bother to pretend to have a Support system for this game. I gave them a screenshot, they asked for a video. I give them a video, they say “we’ll pass this on thanks” then close the ticket. Pathetic.
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Dates shown in EDT/EST
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Sent
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Type
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Title
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Replied
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Status
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Feb 14th, 2020
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Bugged Hair Apparel
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Feb 18th, 2020
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Answered
Server : Klaipeda
Team Name : olcerin
Character Name : toxic
Steam Account : kiddk8
Country : US
System Information :
Type of Bug : Item Related
When the error happened(Date, time, location) : 2/14/2020 12:20 pm
Steps to reproduce the issue :
Description : The hat that I’ve put in my team storage for over 2 years suddenly gives me the message that it’s untradeable now if I try to put it in my Team storage.
tosmanager2
Replied: Feb 14th, 2020 at 1:39 pm
Greetings Savior,
Thank you for contacting us,
Kindly provide us a video scenario of the issue in order for us to further investigate the matter. If the file is too large to be attached, you can upload it on a video hosting site and provide us the link. However, we will still forward this to the proper department for review.
We look forward to your reply.
Regards,
Tree of Savior Support Team
Replied: Feb 17th, 2020 at 9:54 pm
Video of bugged item: https://youtu.be/N1u94iWGBUg
tosmanager2
Replied: Feb 18th, 2020 at 4:30 pm
Hello Savior
Thank you for providing the requested information.
We’ll be sure to forward this to our proper department for review and investigation. We appreciate your patience and understanding while they are investigating the matter.
Should you have any other concerns, feel free to contact us again.
Regards,
Tree of Savior Support Team
