Tree of Savior Forum

White screen than not responding

Date and Time(Please, specify the timezone) : 20/12/2019 - 17:00 (BRT)

Server Name: Silute

Team Name: Alucinogenos

Character Name: cogumello

Bug Description :

Played all day yesterday, woke up today and when launching the game it stops using CPU resources, gives a white screen and then stop responding without giving any errors.

Game still use 900mb of memory but no CPU.

Event viewer gives 1 error and 3 warnings.

Warning: Failed in notifiying the event load for the component {B31118B2-1F49-48E5-B6F5-BC21CAEC56FB} from profile. Error code: See Tracelogging for error details.

Steps to reproduce the issue :

  1. Launch
  2. White screen
  3. Stop responding
  4. Closes

Screenshots / Video :

Game Control Mode (Keyboard/Joypad/Mouse) : Joypad + Keyboard


  • CPU : i5 6600
  • RAM : 16gb
  • Graphics Card : gtx 970
  • Mainboard : asus b150 pro
  • Storage : system in ssd game in hdd
  • OS : windows 10
  • Internet Connection : cabled 120mpbs
  • Country, Region : Brazil

Step taken to solve:

  • Checked integrity, downloaded 9 files still didn’t open
  • Deleted addons, still crash
  • Defaulted user and user_c
  • Reseted computer

Windows didn’t update over night.


Had to restart the computer several times and checked integrity 4 times in row, each time it downloaded several files ranging from 4 to 9.

Have no idea what caused the issue

sometimes it takes a while for the game to launch during a white screen owO

i wonder if that’s the case, how long did you wait? i have friend that takes about a minute for them to load on the white screen, not sure why but their connection is supposed to be better than mine

Actually went to take a shower and came back still in the white screen.

It stopped happening, god knows what happened

Thanks for the insight though

1 Like