when hell freezes over.
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Be glad you aren’t dealing with Nexon directly. Some of their games have a 6+ Month waiting list. That said, with your English being so poor, no offense mind you, it’s likely they may not deal with your tickets until the people who have good English are dealt with.
I’m already send this problem.
then they reply in 21/4/2016
Hello,
Apologies for the late reply.
We have investigated your case and concluded that your account was indeed banned unfairly; it has now been unblocked.
You should be able to access the game now, but do let us know if you still find it unavailable.
Sincerely,
IMC Games
but it not unavailable. now i’m use WTFast to log-in now
(I know my English is bad but I can read and understaning)