I completely disagree with statement. It’s the first weekend after ‘launch’, it is absolutely reasonable to expect them to have all hands on deck for fixing problems, because this is the time that the load will be the largest, and the time that any load-related issues will make themselves known.
While there’s always issues in the first 24hours, a huge portion of players have lives and jobs and don’t spend 24/7 playing - the real high populations for any game will be starting the friday afternoon/evening of the first weekend. They should know, and expect, and they even SAID they were going to be prepared, and they weren’t.
And while I saw that Staff_John was helping out, he only did so for an hour or two, in a limited capacity, before leaving. Meanwhile, I’ve been stuck for 4 hours, and was stuck last night for several hours as well.