Tree of Savior Forum

Velcoffer cube reroll bug

Gameplay Bug Report Game Content
#1

Date and Time: 23/08 10pm CEST

Server Name: Fedimian

Team Name: ANlK (with L)

Character Name: Ascended

Bug Description :

Couldn’t reroll the velcoffer cubes after opening them for the 1st time. Happened twice hence losing 4 rolls in total. Tried casting skills, reading books, equiping/uneq gear… Nothing fixed it.

Recorded the 2nd time it happened after dismantling the Velcoffer Rod at Miners Village but the file got corrupted. I guess you guys can check that I am not lying checking the registry or something.

Steps to reproduce the issue :

  1. Open a Velcoffer Cube
  2. Can’t reroll
  3. Cry in a corner

Screenshots / Video :

Video of the 1st time it happened:

I’d like to have the cubes back since I’ve basically lost a full week of runs due to this bug.

Thanks.

@STAFF_Amy @STAFF_Letitia @STAFF_Han @STAFF_Yuri @STAFF_Ethan

#2

Congratulations on the rod, good sir. :smiley:

I’ve only gotten 2 items from cubes but haven’t rerolled, just been taking my time and saving silver. inb4 cube is working as intended.

#3

Hello Anik!

Thank you for bringing this issue to our attention. We are going to have a thorough investigation towards this matter.

#4

Sadly the rod is the only thing I got besides essence and raid stones after almost a full Velco set. :sad:

Thanks. I would appreciate if you guys could compensate this unfortunate event.

#5

hi @GM_Francis,
I’d like to know if the team has already fixed it because we are looking to reroll the cubes :sad:

#6

Hello GM Francis, this happened to me too