Useless free dungeon resets... 😞

[ZeroFoxGiven]

…since my daily runs aren’t resetting anyways.

A few days ago some of my toons didn’t reset. I thought it was just a minor bug that would go away magically by my unwavering faith in RNGesus. Some people have reported similar incidents happening to them.

Now, it’s been 2 days that my whole team hasn’t resetted. I didn’t want to say anything about it yesterday since I thought it was just another hiccup, but 2 days of no event, no dungeons, no missions, no Saalus, no uphill, no ET - probably 90% of the reason why most players login everyday.

For a game that has dailies as endgame content, that’s like saying “welcome to endgame — plot twist: there’s none for you!” What makes things crazier is that it seems to not affect everyone, just a subset of the population AFAIK.

If any of the staff sees this, I’ve already submitted a ticket. @STAFF_Letitia @STAFF_Yuri @STAFF_Amy @STAFF_Max @STAFF_Ethan @STAFF_Ines @GM_Sebastian @GM_Francis

ps Stop breaking your game any further.

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Game Server : [SEA] Telsiai

Team Name : ZeroFoxGiven

Character Name : All characters in team

Steam Account : unavailableusername

input date : 2017-04-14

input hour : 18

Date/Time and Location : 6:00 pm server time

(when and where the bug occurred)

Description : Instance runs are supposed to reset at said time. They did not, on all characters in the team.

(decription of what you were doing before, during, and after the bug happened)

Steps to reproduce the issue :

1. Consume all runs the day prior.

2. Wait till next reset time.

3. Did not get reset.

4. Cry.

Screenshots / Video :

(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) : Mouse

System

• CPU : Intel Core i5 4460 @ 3.20GHz
• RAM : 8.00GB Single-Channel DDR3 @ 798MHz
• Graphics Card : 2047MB NVIDIA GeForce GTX 960
• Mainboard : Gigabyte Technology Co. Ltd. H97N-WIFI
• Storage : 238GB Crucial_CT256MX100SSD1 (SSD)
• OS : Windows 10 Pro 64-bit
• Internet Connection : 2mbps ADSL Globe Telecom
• Country, Region : Philippines, SEA

[10293846239]

so sad.

[ZeroFoxGiven]

UP! I’m just eating all my reset vouchers now, and I can’t even touch the damn event dungeon (not included in voucher reset).

#IMCed

[randomranter]

i am still wondering why this is happening. been discussing this with friends lately, too. i’m baselessly assuming that either using reset vouchers (coincidentally i used reset voucher once, then the next day all characters i played after using the voucher didn’t get reset) or some internal clock reset (playing 6pm/12nn/12mn)

just today 4 of my characters didn’t get reset. kinda feels bad because i rarely get day-offs like today.

[adanadn_x]

im having this problem too, but just in one char X(

[ZeroFoxGiven]

Got a response…

[_DrRM_]

I don’t do dungeons, so my resets just expire

[ZeroFoxGiven]

@STAFF_Letitia @STAFF_Yuri @STAFF_Amy @STAFF_Max @STAFF_Ethan @STAFF_Ines @GM_Sebastian @GM_Francis

Whole team didn’t get reset for two days and I’m only receiving a single character’s worth of compensation? Seems “fair”.

Anyhoo, I’m on the 3rd day of no reset now. That’s for a whole team of SIX lv.240-330 characters.

At this point do I just have to accept the fact that I will need to keep creating these reports or submit the same ticket everyday until this is fixed?

[MagicOne]

Their database is made of potato

[ZeroFoxGiven]

Sigh Guess I’ll just have to keep resubmitting tickets and get the same compensation that’s worth only one character (I have 6).

[benew18]

I tried to submit ticket for each character that didnt reset, let’s see what happens

[CityBlade]

@ZeroFoxGiven

Hey, at least you got compensation for a character. I submitted a ticket everytime this has happened and I only get an apology.

[ZeroFoxGiven]

@benew18 @CityBlade whole team finally resetted this morning. A little compensation for yesterday would be appreciated, but I wouldn’t expect.

[benew18]

I just got an apology reply and nothing was given, I sent another ticket with same problem stated and specifically asked for compensation and no more replies.

I’m really starting to think they’re doing this because their revenue is taking a hit due to this event and passing it off as a ‘bug’,ignoring everything until the event ends and give an ‘oops too bad guess you have to buy more exp tomes’