Tree of Savior Forum

Urgent - Mistake in server transfer - Plis Help me Julie <3

Hello @Staff_Julie ,

I confuse SEA and SA server and filled out the ticket to the SEA server but this was a mistake .
Please don’t move my account to the SEA server.

I already remove this ticket but do not know if this is enough.
I apologize for my lack of attention . I’m really worried about this . Please give me an answer .

Love you <3

Family name: Gwybbleidd Server: Orsha Steam: Hlennon1

RIP /20ripcharssssssssssssssssssssss

Wait… transfering to SA? is that even exist? :cold_sweat:

ps. you can cancel request to transfer before they start tranfering. Look around that support page, it’s must have cancel button somewhere.

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If you deleted your ticket, then the request has been cancelled and you don’t need to worry about it. This applies to everyone else as well, so please spread the word in case someone else panics. Thank you. :slight_smile:

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They announced they would start taking requests for transfers to the SA server after the transfers to EU/SEA have been done.

Hi Julie

Today my fear became real.
Even removing the ticket I was moved from server.
In part it said it would not be possible to cancel the transfer I watched , but please do not let me lose all my progress, I’m playing from the first day, more than 6 hours a day , do not let me lose everything I won by a stupid mistake.

Hi, hlennon.

My team was transferred, too, even though I cancelled the ticket. I asked why it happened, and it seems like we had to delete the ticket before the deadline (April 24th) in order to have the ticket removed completely.

This system baffles me and I was severely appalled to hear that explanation. I really don’t understand how things function around here, but I’m going to appeal to the team tomorrow to see if I can either have your transfer reverted or provide you with the necessities to restore your team.

I’ll let you know again how things go. I’m really sorry to have had this happen to you.

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just sayin’ - damn, Julie’s got your back man. I think you needn’t worry too much since you’re in good hands!

2 Likes

Thanks for your help.

I’ll be waiting for new information. I really appreciate your help .

See ya

Hi Julie
I want to receive your reply
A week ago my friend submitted server transfer ticket by mistake
But I didn’t know that at that time
Today I received message about server transfer is done
I connected Telsiai server beacuse my main charcater was in there
But I couldn’t find my main character and I saw transferred character from Orsha to Telsiai
I feel depressed beacuse I bought DLC1 and Used Token and TP
I apologize for my lack of attention
Please restore my main charceter