I need an answer from the IMC directly. Is using WTFAST has some reason for me getting ban. cause i cant play with 400-800 ping without using vpn
File a ticket with customer support (https://treeofsavior.com/inquiry/)
I read before that some VPN users share addresses with botters, and you get banned for sharing their IP address. Not entirely sure if this applies to your situation, but you can argue you case after filing a ticket