Tree of Savior Forum

[Unresolved] Unable to claim Founder Package issue SINCE end of JUNE

Gameplay Bug Report Unresolved Issues
#1

Dear IMC,

Dear IMC, i had made the complaint since early of July for the above matter, it was promised that the matter would be looked into and resolved as soon as possible. I felt like i had been cheated and spending my money without getting the item that i should have.

Kindly find the complaint list as below: (dated since early of July till now)
http://imgur.com/a/Rozqr (Kindly be noted that all the lists are refer to only this matter, and IMC replied it without resolving the issue)

Kindly find the purchase receipt as below
http://u20i.imgup.net/Screenshotb92a.png (Purchased from Steam)

And - currently the item had been removed from my lodge notice without able to claim! this is just unacceptable!
http://q84i.imgup.net/20160711216aed.jpg (Image shows complaint lodge where founder package were shown but unable to claim after it character being selected, dated early of July)

http://x17i.imgup.net/201608210326ad.jpg (Image shows founder package had gone without a trace(After server patch on 17 August recently, and i did not manage to claim my DLC since IMC did not feedback any solution), hope to get clarification from IMC

I hope that this matter will be look into seriously. it had been prolonged since the issue been found.

#2

Helping out with this. Tag the staff and hope someone will read it. Good luck

@STAFF_John
@STAFF_Ethan
@STAFF_Max
@STAFF_Ines
@STAFF_No
@GM_Francis
@GM_Sebastian

#3

Thank you sir. Appreciate this very much

#4

What should i do when all the ticket, complains been ignored without any feedback nor support?

#5

keep spamming the forum. put it in all sections with the staff tagged. maybe one of them will roll around and do something about it.
send in another ticket and pray…

have you tried sending in a ticket to steam as well?
Also see if you can do a charge back for your paypal, credit card or however you used to pay for it. If goods are not received, you should be able to get your money back.

#6

Yes sir, i am contacting Steam at the moment, they’re refering me back to IMC, and i’m re-liaising with Stem to see if refund is an option. In addition, i had also send in personal message to the tagged Staff, hopefully they will assist me in this matter.

I do not feel right that a customer who had paid are ignore and goods not received. and to be honest i had been playing for 600+ hours, it’s just a total turn down to me when empty promised are given… i’m not even asking for compensation, just the stuff that i am entitled to which i paid it with my hard earned money.

#7

You’re not the only player who has been screwed by IMC. A lot of players have left because of how IMC handles problems, tickets, and the game.

2 Likes
#8

It had been solved on 6 September 2016. Thank you for all related parties in helping to solve this issue =D Once again TeamChespin thanks for your highlight and advice

#9

Glad to know it’s been resolved.
I’m actually getting my Founder’s pack retrieval resolved as well…
they gave me a exclusive access 3, when I bought 1…