A record for all of the players that play this game. I am a player who had play the games for 700hours+ and this my ticket had been repeating over and over again without being resolved. I feel this is a problematic behavior of supporting team by not doing their role. The below is for your record
inquiry type : DLC
Country : Malaysia
Game Server : Klaipeda
Team Name : Runez
Character Name : All Character
Steam Account : truerunez
Date/Time and Location :
Since End of June, reported on 12 July 2016 UNTIL TODAY
Screenshots / Video :
Purchase package Receipt as shown below:
http://u20i.imgup.net/Screenshotb92a.png
Package from DLC Founder package which unable to be claimed as complaint before and the founder package had gone without a trace(After server patch on 17 August recently) below:
http://q84i.imgup.net/20160711216aed.jpg (Image shows complaint lodge where founder package were shown but unable to claim after it character being selected)
http://x17i.imgup.net/201608210326ad.jpg (Image shows founder package had gone without a trace(After server patch on 17 August recently, and i did not manage to claim my DLC since IMC did not feedback any solution), hope to get clarification from IMC
Dear Sir,
I am again refered here by Steam http://imgur.com/a/001BK confirmation had been made from steam that the payment had been made and item not received should refer to IMC. Kindly feedback for the following matters. All information had been given since early of July, additional info as requested also been given to IMC. Despite of my effort to make thing right, it seems the supporting team ARE NOT doing proper role of theirs.
Despite of being able to claim for the newly launched package, i am still unable to received the DLC founder package which i previously complaint since early of july, and were found that my founder package had gone without a trace(After server patch on 17 August recently) even though i have not received any feedback from IMC since the claim been lodge. I hope that this matter will be look into seriously. it had been prolonged since the issue been found.
Thanks
History of Description & Record of previous complaints :
I am refering to the previous bug which caused me unable to claim DLC after selection of character to be given to. The previous ticket which sent in for your further action which dated as below:
1st Ticket - 7/12/2016 - Unable to Claim DLC
2nd ticket - 7/12/2016 - Unable to Claim DLC
3rd ticket - 7/14/2016 - Unable to Claim DLC - 3rd ticket,
4th ticket - 7/21/2016 - Unable to Claim DLC - 4th ticket,
5th ticket - 7/29/2016 - Unable to Claim DLC - 5th ticket,
6th ticket - 8/11/2016 - Unable to Claim DLC - 6th ticket (Auto feedback with no clear motive to support, not satisfied with this)
7th ticket - 8/17/2016 - Unable to Claim DLC - 7th ticket (Auto feedback with no clear motive to support, not satisfied with this)
8th ticket - 8/19/2016 - Unable to Claim DLC Package - Complaint - IMC feedback on 20/8/16, feedback of IMC as below, requesting for my response.
9th ticket - 8/21/2016 - Unable to Claim DLC Package - Complaint Feedback on IMC request (Auto feedback with no clear motive to support, not satisfied with this)
10th ticket - 9/5/2016 - Unable to Claim DLC Founder’s Package since End of June (Auto feedback with no clear motive to support, not satisfied with this)
Latest IMC feedback as below:
Greetings Savior!
Thank you for contacting Support Team.
We would like to express our sincere apology for sending this delayed response. There is just a lot on our plate right now. We would like to ask if the issue you have reported still persists.
We look forward hearing back from you.
Regards,
Tree of Savior Support Team