Tree of Savior Forum

Unable to proceed with quest "Open Sesame"

I submitted a ticket for this issue as formatted below (steam account redacted).


Game Server : [SEA] Varena

Team Name : DiMeowgio

Character Name : Jio

Steam Account :

input date : 2016-09-09

input hour : 1

Type of Bug : The purifier(s) that you need to “interact” with does not provide any speech/text box indicating the random number needed to complete the quest. I attempted to interact with all five (5) of the purifiers needed for the quest (Open Sesame) and not one of them provided a number. In order to complete the quest, I need to “type in chat” the five-digit string obtained from the “purifiers”.

Date/Time and Location : September 9, 2016 / Crystal Mine 1F and 2F

(when and where the bug occurred)

Description : Purifier(s) are not providing the “number(s)” needed to proceed with the quest. The quest will reward +1 DEX at the end.

(decription of what you were doing before, during, and after the bug happened)

Steps to reproduce the issue :

  1. Go to Crystal Mine Lot 2 - 1F

  2. Go to Reinforced Work Area to trigger the hidden quest “Open Sesame” (with all prerequisites completed of course).

  3. Receive quest and proceed to Crystal Mine 1F to interact with the first “Purifier”.

  4. No number(s) displayed by any of the purifiers; unable to proceed with quest.

Screenshots / Video : Just try it yourself, there’s no screenshot to give because it does nothing.

(attach screenshots or videos regarding the bug)

System

  • CPU : i5 6600K

  • RAM : 16 GB DD4

  • Graphics Card : 980ti

  • Mainboard : Z170A PC MATE

  • Storage : 500GB SSD

  • OS : Win7 Pro

  • Internet Connection : 5 Mbps Wired

  • Region : SEA


@GM_Francis @STAFF_Max @STAFF_John @STAFF_Amy @STAFF_Ines @STAFF_Ethan Can anyone tell me who was the cretin that copy-pasted this response? I was not asking about the “intricacies” of the quest, I was reporting the quest as non-functional/broken.

[quote]Greetings Savior!

Thank you for contacting support team.

Unfortunately, we would be unable to provide that information since we do not wish to spoil your gaming experience. We highly suggest to you to please engage a discussion regarding to your concern with the community in the forums to get some idea and tips on how to proceed in this said quest.

Here is the Official Link for the Tree of Savior Forums: https://forum.treeofsavior.com/

If you any other concerns, please feel free to contact us again.

Cheers,

Tree of Savior Support Team[/quote]

I AM IN NO WAY/SHAPE/FORM ASKING FOR HOW TO DO THE QUEST/COMPLETE IT.

I HAVE ALREADY DONE SO WITH MY PREVIOUS CHARACTERS.

HOWEVER, IT APPEARS TO BE BROKEN AS OF THE LATEST PATCH(ES).

Hi @DiMeowgio,
Please contact support team again and provide a video as evidence regarding to this issue. The video help us to investigate the possible cause of your reported issue.

I already did, I am extremely annoyed at that “you guys don’t want to spoil my experience” part of the response.

Obviously no one F*CKING reads these tickets and just spits out copy-paste response(s) with 0 comprehension.

I WAS REPORTING A BUG.

I WAS NOT ASKING FOR INSTRUCTIONS.

bump
the quest is still broken, I have completed this quest several times on previous alts, I am well aware of the steps, currently though the purifiers DO NOT give any numbers when you trigger the quest and approach them, it is not currently completable, please fix this, a stat point is a big fkng deal

Can you please submit a ticket to them as well (preferably with video) so that they stop giving me stupid responses like:

a) We don’t want to spoil your gaming experience

and

b) Please try to verify game cache

These guys need to understand that it’s broken on their end.

Switch to keyboard if you’re using mouse mode to get numbers in those purifiers

Please, do it RIGHT NOW, this moment, and show me.

The video I submitted, showed both modes, on a clean install (no add-ons) and nothing shows up.

PS: I’ve done this on 3 prior characters (successfully on Mouse Mode) and the issue only recently came up.

Before you come in here and smart-a** your way in, make sure you TRY IT FIRST.