Tree of Savior Forum

Unable to connect or enter the world, get kicked back to server select screen after waiting in queue

Gameplay Bug Report Connection / Game Crash
#1

Please fill in as much as you can :

Date and Time : ongoing last 3 hours as of this post

Game Control Mode (Keyboard/Joypad/Mouse) : All 3. Logitech keyboard and mouse (wireless). Logitech Gamepad.

Bug Description : unable to connect or enter the world, get kicked back to server select screen after waiting in queue upon attempting to enter the world.
(letting us know what you were doing before, during, and after the bug happened will help us a lot)

Steps to reproduce the issue :

  1. Login
  2. Try to connect, then lag… (not my connection) I play other games like Mabinogi, Ragnarok Online, Guild Wars 2, The Secret World, and others just fine.
  3. Hit Enter to enter the world. Wait in queue for a long time (4x now in a row) Doesn’t matter the channel.
  4. Get booted back to the server selection screen.

Screenshots / Video :
(attach screenshots or videos regarding the bug)
Self explanatory. Screen shots not necessary.

System

  • CPU : AMD 6 core 1100T
  • RAM : 16Gb
  • Graphics Card : AMD R5780
  • Mainboard : MSI 5770
  • Storage : (4) 1TB Hitachi Hard Drives
  • OS : Windows 10
  • Internet Connection : 40mbps
  • Country, Region : USA Midwest

I’ve been in queue 4x now, and have been summarily kicked while trying to enter the world while attempting to login. This has booted me back to the login screen. This isn’t acceptable. While I understand queues to the point, there’s a certain reason to expect a certain level of service even if this is a beta (though the post was removed and this isn’t pushed directly as a beta). If one can’t even get on to play which is a basic expectation of even a beta… Then what’s the point of even attempting to play? I purchased a founder’s pack for a friend and then refunded it because I “advised” them not to play at this time. This goes against what I personally feel about this game. This is a great game, but if you can’t even play it (bugs and all), then what’s the point? If this isn’t resolved fairly quickly, I’m considering leaving. Now before people out there throw in their 2 cents, this is directed towards IMC and Nexon their publisher. The publisher’s job is market the game, ensure that it’s “served” to the community, deliver the content that’s created by the dev team, as well as other responsibilities that go along with it. So far this is definitely falling short. Please resolve these basic issues. Bear in mind, I’m old school and understand what beta meant in “old school” expectations and terminology. I expect more than the latest generation of gamers as far as stability, and if a game can’t live up to it…

PS.
The real solution here is this. Why Orsha and Klaipeda have “Heavy” use indicators for the servers vs the others:

Klaipeda heavy
Orsha heavy
[EU] Fedimian comfy
[SEA] Telsiai comfy

This can be seen via the treeofsavior.com main site. Why isn’t this being addressed to where "comfy is there for the 2 main servers?

@Staff_Julie @STAFF_Ethan @STAFF_John @STAFF_J @STAFF_Shawn @STAFF_Ines

#2

This is happening to me too since I changed channel to Ch 9 (was low pop). To fix it, I chose a different channel before trying to log back in again. Hope this helps!

#3

I’ve tried different channels, same end result, in queue again as I type this.

#4

Server: Klaipeda
Family Name: Connor
Character Name: Jefferson
Class: Archer
Lvl: 52

I am having the same problem that started yesterday after their server upgrades.

#5

This seems to be happening to me right now, was going from Klaipeda to Tenet Gardens. I was in town doing attribute training for Concentrate on my Swordsman, then I decided to go to tenet gardes to do some quests. A few moments later I notice im at server select.

#6

The issues on this resolved about 2 hrs after my post. I was able to play off and on throughout the day until now. As of the time of this post I can’t even log back into Klaipeda. I was in Novaha running quests… I’m really not impressed. We’re paying for access, and not even getting getting access. The other issues I get that… That’s part of being beta… but the basic of staying connected is in the bare minimum of requirements for most markets in order to offer a game to the public. Whether we’re “privileged” by paying for access or not, not having access is like not getting the product you paid for. I’m sorry for those out there that may not agree but this is unacceptable by general consensus in most cases. One doesn’t need to agree with this to see the points of view contained within. That being said I hope this gets resolved soon.

#7

#make_more_servers
#make_server_for_LA
#let_us_transfer_families_to_another_servers_with_activated_premium_benefits

or

#make_klaipeda_work_correctly

If now there are so many lags - what will be 29 apr, when there will be x10 more players? It will be armageddon and 10k+ queue.

#8

Also, quick note. A friend I was playing with can’t even get back into the server Kla and neither can I and it took me this long to get to the forums. So… also the forums are having issues. The other servers seem to be working fine.

@Staff_Julie @STAFF_Ethan @STAFF_John @STAFF_J @STAFF_Shawn @STAFF_Ines