Tree of Savior Forum

Unable to claim tp

Gameplay Bug Report Unresolved Issues
#1

Please fill in as much as you can :

Date and Time : December 26, 2016 / UTC -5 ( I play from East coast USA)

Server Name: SEA VARENA

Team Name: -PRlME

Character Name: OPTIMUS

@STAFF_Ines @STAFF_Yuri @STAFF_John @STAFF_Max @STAFF_Ethan @STAFF_Amy @GM_Francis

Bug Description :
bought 300 TP on SEA VARENA server. unable to claim TP,. did all possible troubleshoot. even uninstalled TOS.

VIDEO:

Game Control Mode (Keyboard/Joypad/Mouse) :

System -----my specs doest matter here. i play on high end pc.

  • CPU :
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  • Mainboard :
  • Storage :
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1 Like
#2

@GM_Francis can you somehow retrieve the 310 TP and send it to my lodge mailbox instead? easier than letting me wait until you will fix bug.

#3

Hi @francsi07, Kindly send a support ticket to assist you regarding with this issue.

#4

@GM_Francis my ticket has been sent way before i posted this post yet no action has been done. really???

#5

same problem here I have already submitted a ticket also ; still unable to claim tp

ps. we shud get compensation for thisā€¦

#6

same here!!!

why have so many problem even top up the TP?

Thing should not works like this.

Paid money and yet still encountered this kind of bug facepalm

#7

Same here
please helpā€¦

#8

Same here on Varena server too.

#9

Same here, They didnā€™t solve it. R$100,00 for nothing, now the money is stuck on steam and I donā€™t want to spend on games, I just put for this game.
Came on, itā€™s so simple, just give TP for the ones that this happened. Instead they just send a ā€œmade answerā€ that they send to everyone. We are buying a product and you are not giving it, it is so frustating, I spend my money for nothingā€¦

#10

I just got the same issue today when I bought TP this morning. Now 10 hrs already ā€¦ couldnā€™t get the point.

#11

Iā€™ve been having this issue since 12/24 and sent in 3 tickets and their response is to wait and respond to the first ā€œthreadā€, does that mean my first ticket? Well I canā€™t see my first ticket because they deleted. Iā€™m just not confidant theyā€™ll ever give me my TP. I did buy some more TP subsequently to test to see if it works, it does. But still waiting.

server: klaipeda
team:nikitah

#12

@GM_Francis This is 4th day since i could not retrieve my 5k TP and logged ticket to the support. There is only one reply and put as ā€˜In-progressā€™ and yet no reply after that like you guys wont care! What I see from Support is copy and paste all the reply templates, very disappointed and sick on these kind of reply.

I would try to make a complaint to the steam if possible for these kind of irresponsible attitude shown by IMC. (At least I knew steam support is way better than IMC support)

2 Likes
#13

this is really sad. we paid for something which we cannot getā€¦ and all the staff is off on new year holiday not caring about whatā€™s happening (this issue happened since christmas period - they had a few days after christmas before new year to fix it but nothing is done) ā€¦ I believe we should get compensation for this

#14

great, I tried buying 100tp just to see if it will workā€¦ it doensā€™t workā€¦ now I have 2 tp bundles unable to be claimedā€¦

edit: 100tp works , i was able to receive, but still cannot claim the other bigger bundle : S

1 Like
#15

So, no update for this issue :v

#16

nope. still cant claim my bundle :C

#17

Same problem here. Bought 100 TPs and canā€™t ā€œuseā€ them. From Silute.

#18

Same problem here. Bought the novice pack and received nothing. Canā€™t even refund it. Asked to authenticate steam account when trying to send a ticket despite the fact that my account has already been authenticated. Seriously, what a joke.