Unable to claim my TP

[chok1985]

Please help, already sent the ticket but nothing happen until now.

Sent : ‎5‎/‎1‎/‎2017‎ ‎10‎:‎47‎:‎11‎ ‎PM Replied : ‎6‎/‎1‎/‎2017‎ ‎12‎:‎47‎:‎56‎ ‎AM

inquiry type : TP Bundle

Country : Malaysia

Game Server : [SEA] Telsiai

Team Name : Earth-Guardian

Character Name : Arthur

Payment Method : Wallet / In Game Transactions

Steam Account : cwy1985

Description :

Unable to claim TP in game.

Steps to reproduce the issue :

1. Click the TP icon

2. Click the Use button

3. Nothing happen

4. Unable to claim TP which I bought

[GM_Francis]

Hi @chok1985, please send us a ticket via Support so we can investigate and fix the problem redeeming your TP Bundle.

[chok1985]

I sent on 05/01. Support just reply “in progress”. 4 days already.