@STAFF_Ines @STAFF_Ethan @STAFF_J @Staff_Julie @STAFF_Shawn @STAFF_John
A number of players including myself haven’t been able to claim our founder packs/compensation from the mail. Could the staff please look into it?
Would you submit a ticket on our support page? Hopefully with screenshots and more information about the error the team can check to see what went wrong in your case. And apologies for the inconvenience 
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Alright. I’ve sent in a ticket.