Tree of Savior Forum

Turbulent Core QTE issue

Sent support ticket before but problem cannot be reproduced,
Created this post for references and see if similiar cases happen on any other players only.

Date and Time: First encounter on Feb 06, 2023. Problem on-going.

Server Name: [SEA] Telsiai

Bug Description :

Cannot proceed the raid gimmick.
System read my input but only blinks the first key instruction icon without further response.

Related video:
Turbulent Core QTE issue (Solo mode, PD, no addon) - YouTube

Game Control Mode: Keyboard

Current Key Settings from game folder (after key initialization and re-customization):
hotkey_user.xml (21.7 KB)

System Spec (txt cannot be uploaded QvQ)
      Time of this report: 2/15/2023, 17:48:15
         Machine name: ARTEMIS
           Machine Id: {AB7DB680-3964-418B-8C4D-F2A4F03BA10D}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: Gigabyte Technology Co., Ltd.
         System Model: Z590 AORUS MASTER
                 BIOS: F6 (type: UEFI)
            Processor: 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz (16 CPUs), ~3.6GHz
               Memory: 16384MB RAM
  Available OS Memory: 16250MB RAM
            Page File: 13400MB used, 8224MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

Temporary solution to the issue is still self-disconnecting from the raid and re-enter
to avoid the related consequences affecting the whole team.

For Windows 11 user seems related to IME issues?
Still finding this settings in my Windows 10โ€ฆXD"

I know that the screen is displaying other keys, but try using your arrow keys for the gimmick, and tell us if it works.
The might be hardcoded to use WASD in mouse mode and arrow keys in keyboard mode for the gimmick, even if you swap hotkeys.

1 Like

Update on the issue.


Solution steps is somthing like:

  1. (Backup and then) Delete all key settings related xml
  2. Use the Restort to Default in Key Settings in-game
  3. Re-customizing all the keys again

Tested 3 times on 17 Feb 2023:

Not sure if this is the cause but when comparing the old and existing config files,
some of the settings are in Korean text for the problematic setting xml.

Old Settings:
hotkey.xml (21.0 KB)
hotkey_joystick.xml (9.9 KB)
hotkey_mousemode.xml (19.1 KB)
hotkey_mousemode_user.xml (19.5 KB)
hotkey_user.xml (21.7 KB)

Current Settings:
hotkey.xml (21.7 KB)
hotkey_joystick.xml (10.3 KB)
hotkey_mousemode.xml (19.7 KB)
hotkey_mousemode_user.xml (19.5 KB)
hotkey_user.xml (21.7 KB)

The name attribute in hotkey_Char3.xml are both in Korean text but maybe not in use yet,
so I will skip the upload of that fileโ€ฆ

Thank you for all the help and suggestions this far _(:3