The reason people are behaving in such a manor is because the changes people are asking for, is how things functioned in beta. And then they changed it and made it worse, people are getting tierd of IMC actively making their game worse.
And IMC doesn’t have to promise anything, they can either make their users happy or eventually they will give up on the game and leave.
The issue is IMCs poor decisions have been massively out numbering the good. Some things such as trade changes could be good depending on what “changes” are, but until they happen i won’t hold my breath.