Team name: Robinn
Hi I would like to ask why a TP limit was put on my account again. I already removed it in 2017, when I returned this year I realised a TP limit was put in place again.
After raising tickets to remove the TP limit the support team was extremely rude to me and did not want to assist me. Is this how you treat returning players? Do you just want to restrict returning players, take their money, and not let them use the TP? To all players thinking about returning, be warned that they may just implement a TP restriction on your old account without any explanation.
We would like to inform you that one of our conditions for the removal of the restriction is that a certain period of time must pass after a new user’s first TP payment to ensure that the TP will be used appropriately after the period to refund has passed.
This was the reason given, so I waited for a few days, but then when I raised another ticket I was told this
we will be unable to remove the monthly spending limit on your account according to your steam purchase data
First you said just wait a few days and we will verify again, now you say the limit will be unable to be removed? If this is the case just refund my TP package. Could you at least do that?