Hi, we dont have any option to contact steam support as they dont support game made by other company. What should we do now? Refund and keep trying?
May i know which TP bundle you unable to redeem? 100? 300?
not ‘unable to redeem’, did not even received it in game.
which TP bundle you have purchased?
900 100 100…refunded and try again the same thing.
well since i cant do anything in the game whitout my tps i’ll go take a nap and hope for when i Wake up i see some good News,otherwise i just go get my refund and never again put a single penny in this game
same here, its been over 30 hours and nothing, while everyone else who buys at the time get them instantly, im pretty sure its not overload issue, just that they are busy counting the money they made.
Dont know why cant they just manually send the TP to us as long as we provide proof of purchases… guess they are too lazy for that
yup, counting the money they made and not caring, they didnt even bother to announce the issue publicly to the community thats how lazy their support is
i agree with you guys above, thanks to gatcha we are ignored…
haha funny i asked for an actual answer i get upgraded version of the copy paste macro they use lol
TP Issue
Sent : 11/9/2016, 5:24:37 PM Replied : 11/9/2016, 6:39:29 PM
inquiry type : DLC
Country : Kuwait
Game Server : [EU] Fedimian
Team Name : Topagi
Character Name : Orihime
Steam Account : joofaster
Really, stop it with automated replays, and dont ask me to keep waiting when you dont even bother answering, fix the issue already, 30 hours, 100s of Paying customers are complaining and you not doing anything nor even posting about it to let people know in the forum or news,
Greetings Savior,
Thank you for contacting support team.
We understand your situation and we apologize for the inconvenience this has caused you.
We would like to inform you that we are already aware of your concern and our development team is currently looking in to your account. However, we are unable to provide the exact time table, rest assured that your concern will receive a proper attention from us and we will send your TP bundle as soon as possible once the investigation is done.
For now, we are requesting for your patience and understanding while we assess your concern.
Again, we apologize for this inconvenience and thank you for purchasing TP Bundle.
Should you have any further concern, please do contact us again and we will gladly help in any way we can.
Best regards,
Tree of Savior Support Team
best not to topup anymore now, since the money we refunded will be stuck in steam wallet.
Hi Saviors!
Deepest apologies regarding the TP Purchasing issue. Our Development Team is doing their best to address the problem.
Please send us a ticket with your account credentials so we can compile it and forward it to the proper department as soon as possible.
Again, apologies for the inconvenience.
