Tree of Savior Forum

TOSSupport = Worst Support?

General Discussion
#1

Dear IMC first i wanna say this game really nice and I really enjoy the game myself inspire of lagging and bug. But one day i suddenlly Restricted by no Reason. When i asked them why they said the case is under investigation. Ok it’s one week after i sent them my support ticket. So it’s really took less than 5 mins to restrict someone but more than a week to find out the reason ? And they answer my ticket really funny.
They said “submit an email to tossupport@imc.co.kr” this is the same email they have send the reply to me.
provide the following details:
1)Team name
2)Server name
(well have provide the details and in they mail they have it too but i’m still need to provide one more time, but whatever this is not the main point)
After one week how much long i have to wait ?

#2

i will tell you a story about how nexon once took 6 months to answer my support ticket with an automated response

and then another 2 years to answer with the exact same automated response

and then after 4 years of waiting they finally compensated my hacked account with nx but then they took it back a week later because i wasn’t there to claim it

imc has a while to go
its trash, but its not nexon trash level yet

6 Likes
#3

soon i think :grinning:

#4

It’ll take a few years of them not answering tickets to beat Nexon America INC.

#5

They can’t beat my phone-internet company bad support.

I pay to stay on the phone to get someone (there is no email service), then that person doesn’t have the slightest idea of how to resolve my problem but still will make me do all the basic techinal checks.

Then when finaly she failed, she will redirect me to technical services. I wasted 30+ mins on the phone.

But wait! This is only when I’m on my lucky day because sometime they don’t want to pass me the technical service or have to dispatch someone on the field because an idiot unplugged my wifi server, lmao!

So everytime now, when I have a problem with my internet or phone I fear the worst :joy:

France, here!

1 Like
#6

Jesus christ Nexon sounds awful…

1 Like
#7

ToS doesn’t have the man power to give real support. They can’t even get their servers straight.

#8

This post was flagged by the community and is temporarily hidden.

#9

You could support the support by reading existing information and only create a single topic.

Also Blizzard is worse, I have an open ticket since day one making me miss 120€ :wink:
Oh, and then there is MS Xbox. The market team puts up dlc that outright crash on 100% off buyers and wont be fixed cause the game company doestn exist any more.

1 Like
#10

…I’ll hand it to you. I didn’t expect this from you. You’re actually a human behind a computer.

Gotta love Nexon NA. Reminds me of when I played OGPlanet and got banned because I did those Free Money Offers offered on their website. And when I sent in a complaint about it, several times, they eventually responded months later that they had no record of me being banned and didn’t reverse it.

Quality Service-des.

1 Like
#11

Impressive ! Motivative ! Connective !
Such IMC !

#12

#13

im f*Ckiing sure this is a auto reply since i have try to send them a ticket 11 hour ago

buHLYXJ.png1695×861

#14

I have a funny feeling that they aren’t going to unban you and are just doing lip service. Maybe they found evidence of botting / EULA violation or such. 1 week to look into an unban issue is pretty darn long.

#15
#16

well then even find out the problem they should infrom me not keep silent. I haven’t using any third programs even the add-on in game.

#17

This post was flagged by the community and is temporarily hidden.

#18

You could support the support by reading existing information and only create a single topic (ticket).

The more tickets, the more delayed. The more players with multiple tickets … do the math.

#19

Yeah, it’s been over 2 months so far and it still hasn’t been fixed. I ended up just quitting the game. I just created a 3rd ticket for the hell of it, the first two tickets they asked for more details / screenshots when everything was already included in the tickets (screenshots, details, etc.) then in the second ticket after they replied after over half a month after it was created they asked if my problem was still ongoing and for more details / screenshots again. I replied to them but never heard from them again after that.

#20

But it’s a fraud. You didn’t recieve what IMC advertised through steam and what you paid for.

I think you should contact steam support on that matter.