Tree of Savior Forum

TOS Client disappear after Pressing start in Updater (error : 487)

Gameplay Bug Report Connection / Game Crash
#1

Date and Time : 10am - 2pm ,5 Aug 2015

Bug Description :
TOS client won’t launch from updater. TOS client disappear after pressing start in Updater

Steps to reproduce the issue :

  1. Start game from Steam
  2. Updater run to 100%
  3. Press start on Updater
  4. TOS client appear in Task Manager and disappear in 3-4s

Screenshots / Video : (StackDump)

GetCurrentDirectory : C
Saving CurrentDirectory : C:\Program Files\Steam\steamapps\common\TreeOfSavior\release
Stack Dump Directory : C

DATE : 08/05/15
TIME : 13:39:41
BUILD DATE : Aug 3 2015
BUILD TIME : 15:38:08
Process : e60
Thread : f38

Exception Type : 0xc0000005

eax: 0x00000000 ebx: 0x17c8cb40
ecx: 0x00000000 edx: 0x00000000
esi: 0x0db902c0 edi: 0x00000000
ebp: 0x0019f750 esp: 0x0019f728

StackWalk() Complete
0x00b8270fSymGetSymFromAddr = (null)0x00b8270f - [Unknown Symbol:Error 487]
ImageName:C:\Program Files\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x00b86976 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x00b90c76 - [Unknown Symbol:Error 487]
ImageName:C:\Program Files\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:C:\Program Files\Steam\steamapps\common\TreeOfSavior\release\Client_tos.exe

System

  • CPU : i5 , 64bit
  • RAM : 8GB
  • Graphics Card : AMD Radeon HD 7800 Series
  • Mainboard :
  • Storage : SSD
  • OS : Win 10
  • Internet Connection :
  • Country, Region : SEA
#2

Check patch folder (C:\Program Files\Steam\steamapps\common\TreeOfSavior\patch)

I’ve got a file in it with 0kb. Deleted it, Launcher downloaded it back and then it worked.

#3

I tried re-patching 3 times. But I’m still getting error : 487

What’s the size of ur patch?

#4

I’m at work so i can’t check for like 8 hours.
There was 2 or 3 files. Deleted them all.

Try validating game cache from steam, then delete patch files if that’s change something.
If not there is another problem ! :slight_smile:

#5

Thanks for the info.

I try validating the game cache in Steam. And it successfully validated. Delete patch and re-patch it via TOS updater. But I’m still getting error : 487