Tree of Savior Forum

TOS Client Crushes with 10001 Error

Gameplay Bug Report Connection / Game Crash
#1

Date and Time : 01.04.2016 After Maintenance

Bug Description :
Client Crush on Start.
ERROR message: Failed to initialize 3D Device. [errorType: 10001]
Before Meintenance everything was fine but after that i got this error.

System

  • CPU : AMD FX™-9370 Eight-Core Processor (8 CPUs), ~4.8GHz
  • RAM : 16384MB
  • Graphics Card :
    Card name: AMD Radeon R9 200 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x6798)
    DAC type: Internal DAC(400MHz)
    Display Memory: 2795 MB
    Dedicated Memory: 3051 MB
    Shared Memory: 3840 MB
    Current Mode: 2560 x 1440 (32 bit) (60Hz)
    Monitor Model: DELL U2713HM
    Monitor Id: DEL407E
    Native Mode: 2560 x 1440§ (59.951Hz)
  • Mainboard :
  • Storage : SSD 500GB
  • OS : Win7
  • Internet Connection : 100Mb/s
  • Country, Region : Ukraine, Odessa
#2

Here is the StackDump_Client_tos[04.01 18h00m23s]

TryGetCurrentDirectory : E
Saving CurrentDirectory : E:\Games\steamapps\common\TreeOfSavior\release
Stack Dump Directory : E
Error Type : C0000005============================================
DATE : 04/01/16
TIME : 18:00:31
BUILD DATE : Mar 30 2016
BUILD TIME : 13:48:59
Process : 1bdc
Thread : 128

Exception Type : 0xc0000005

eax: 0x139bf680 ebx: 0x0071e201
ecx: 0x00000000 edx: 0x00000011
esi: 0x00400000 edi: 0x001e0856
ebp: 0x00189aa0 esp: 0x00183434

StackWalk() Complete
0x00b9af20SymGetSymFromAddr = (null)0x00b9af20 - [Unknown Symbol:Error 487]
ImageName:E:\Games\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:E:\Games\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x00460205 - [Unknown Symbol:Error 487]
ImageName:E:\Games\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:E:\Games\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x0045f773 - [Unknown Symbol:Error 487]
ImageName:E:\Games\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:E:\Games\steamapps\common\TreeOfSavior\release\Client_tos.exe
SymGetSymFromAddr = (null)0x004c5f32 - [Unknown Symbol:Error 487]
ImageName:E:\Games\steamapps\common\TreeOfSavior\release\Client_tos.exe
LoadedImageName:E:\Games\steamapps\common\TreeOfSavior\release\Client_tos.exe
0x7562339a - BaseThreadInitThunk() + 12h
ImageName:C:\Windows\syswow64\kernel32.dll
LoadedImageName:C:\Windows\syswow64\kernel32.dll
0x77de9ef2 - RtlInitializeExceptionChain() + 63h
ImageName:C:\Windows\SysWOW64\ntdll.dll
LoadedImageName:C:\Windows\SysWOW64\ntdll.dll
0x77de9ec5 - RtlInitializeExceptionChain() + 36h
ImageName:C:\Windows\SysWOW64\ntdll.dll
LoadedImageName:C:\Windows\SysWOW64\ntdll.dll

#3

Video Driver update helped.
Please close topic