Tree of Savior Forum

To start the game from the lodge, the game sends me to the server selection over and over again

Date and Time: June 30 21:00 UTC -5

Server Name: [North America] Orsha

Team Name: xCANx

Character Name: xDayaanna

Bug Description :
SPANISH/ESPAÑOL
Me encontraba explorando la totalidad de la zona llamada ‘‘Miners Village’’, entonces al obtener un 100% de exploración de la zona me dirijo hacia la siguiente zona llamada ‘‘Srautas Gorge’’, al pasar a la pantalla de carga del mapa, el juego me envió a la selección de servidor. Ésto ya me había pasado un par de veces pero lo solucionaba volviendo a entrar al servidor y en el lodge cambiando de channel hasta que me dejara jugar, el problema con ésto es que en ‘‘Srautas Gorge’’, mi PJ se quedó atrapado, ya he intentado jugar en todos los channels posibles pero el resultado es el mismo, después de darle click a ‘‘start game’’ el juego me envía a la selección de servidor, al parecer es la zona la que está en conflicto debido a que cree otro PJ (nivel 1) para verificar si con éste me dejaba jugar y efectivamente sí. El asunto es que no quiero comenzar de nuevo por un bug. Cabe mencionar que ésta misma falla estuvo sucediéndome varias horas antes en diferentes zonas a las que no se me permitía entrar en un channel definido, incluso no me dejaba entrar a la mazmorra de nivel 50 ubicada en ‘‘Novaha Asembly Hall’’, sucedía exáctamente lo mismo. Presionaba espacio para entrar y en lugar de aparecer la pantalla de carga, el juego me envíaba a la pantalla de selección de servidor.

Agradezco la atención prestada, pido disculpas por el posible mal inglés que puedan percibir, no es mi lengua materna y usé un traductor para escribirlo así que probablemente hallan fallas en el escrito.

ENGLISH/INGLÉS

I was exploring the whole area called ‘’ Miners Village ‘’, then to get a 100% scan of the area I head to the next area called ‘’ Srautas Gorge ‘’ to move to the loading screen map , sent me to the game server selection. This had happened to me a few times but solved reentering the server and the lodge changing channel to let me play, the problem with this is that ‘’ Srautas Gorge ‘’ my PJ got stuck, I have already tried to play in all possible channels but the result is the same, after just click on ‘start game’ 'the game sends me to the server selection, apparently is the area which is in conflict because create another PJ (level 1) to check let me play with it and yes indeed. The thing is I do not want to start again for a bug. It is noteworthy that this same fault was happening to several hours before in different areas where it was not allowed to enter a defined channel, even would not let me into the dungeon of level 50 located in ‘’ Novaha Asembly Hall ‘’, happened exactly the same. Pressing space to go and instead show the loading screen, the game would send me to the server selection screen.

I appreciate your attention, apologize for possible bad English that can perceive, is not my mother tongue and I used a translator, so probably are flaws in writing.

Steps to reproduce the issue :

  1. Log in steam
  2. Run ToS
  3. In the server selection screen to choose [North America] Orsha and click on the ‘Enter’ button ’
  4. Once at the Lodge choose your PJ, select a channel and click ‘‘Start Game’’

The bug arises when changing areas through the green arrows, or by entering the dungeon level 50 located in ‘’ Novaha Assembly Hall ‘’

Video:

Game Control Mode :Keyboard

System

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1 Like

Date and Time : Friday 1st July 2016, 11:40 - 11:50 AM (EDT)

Server Name: [SEA]Telsiai

Team Name: Krezendo

Character Name: PointBlank, Luna

Bug Description :
I got the same problem, but in my situation, the bug triggered when I was entering Zachariel Crossroads from Royal Mausoleum 1F.

I was playing a wizard character, Luna. and I was warping from Fedimian to Royal Mausoleum F1 using the Statue. After I warped to Royal Mausoleum 1F, I walked to the green arrow where it takes me to Zachariel Crossroads. Then, my screen didn’t change to loading screen but I got kicked out to the server selection menu. So,I tried to get back in with the same character.

However, for many times I’ve tried, after I got to the Character Selection and clicked the “Start Game” Button, the “Entering the world…” message popped up, and then, I got kicked out to the server selection menu, every time.

Therefore, I tried entering the game with the archer, PointBlank, which I left in Fedimian. This time, I could get into the game, so I tried entering Zachariel Crossroads map with the same method as when I did with the wizard character and the problem occurred just the same.

Now, I am unable to get into the game with any of the two characters stated above. I can only get to the Character Selection screen.

Steps to reproduce the issue :

  1. Warp from Fedimian to Royal Mausoleum 1F
  2. Entering Zachariel Crossroads
  3. Get kicked out to the server selection menu
  4. Select [SEA]Telsiai and clicked “Enter” Button
  5. Get in the lodge, select the character, and click “Start Game” button.
  6. The message “Entering the world…” pops up
  7. Getting back to step 3

Game Control Mode (Keyboard/Joypad/Mouse) : Mouse

Thanks in advance. :smiley:

1 Like

Hey bro, Yesterday I sent a ticket to the support explaining the problem and sent me answer the same day, they sent me to my first city so that I could connect again quietly and it worked. Try to do the same.

1 Like

Hi @poetadelmicrofon! Kindly submit a ticket to our Support. They can help you with this issue. :wink:

I got the same problem and already sent a ticket 15 hours ago waiting for assistance. Hope we can get the lost token time.

I just already sent the ticket now. Thank you for the suggestion. I’d never known that there’s a sending ticket system in the support tab before you told me. :sweat_smile:

I’m glad you can play the game now, bro.

Have fun. :grin: