Tree of Savior Forum

To all Brazilians, please read ASAP. // Para Brasileiros, leiam

Good evening guys. I’ll be posting this message on both languages as I feel it is an important matter, and I’d like everyone to be able to see it.

I don’t know how this applies to other countries. In Brazil, some of us are used to private proxy tunneling services in order to improve the connection we have with the game servers. In many locations we lack even decent internet services so the proxies are a viable alternative. However, as I was checking the forums searching for people who were, like me, also unjustified reported as bots, I found out that they all used some of these services.

These are companies like SemLag, WTFast, Faster Tunnel, etc. (not necessarily only these)

These services are common and completely legal, but it seems the ToS systems are somehow taking them for bots or illegal programs.

Therefore, I warn you not to make use of such services until further notice or an official post from the devs.

Many, like me, are frustrated and not being able to log into the game, and though I am sure IMC will fix this ASAP, do yourself a favor and avoid headaches for now.

Enjoy the game guys.

--------------------------------------- PT/BR

Olá pessoas. Vou resumir o que escrevi acima em português.

Sei que muitos de nós estão acostumados com serviços de proxy tunneling somo SemLag, WTFast, FasterTunnel, etc. Porém, na última leva de banimentos, muitos foram injustamente acusados como bots. Conversando com as pessoas, especialmente no Brasil, que estão comigo nessa situação, vi que todos utilizavam serviços de proxy.

Dessa maneira, venho alertar para não utilizarem tais serviços até que um anúncio oficial seja feito. Embora tenha certeza que a IMC irá tratar de todas as contas que se encaixam nisso, evitem dores de cabeça desnecessárias por enquanto.

Bom jogo a todos.

1 Like

I use the wtfast direct from Steam. i dont think you ever get banned for that.

Other programs i am not sure.

Yeah, I’m not sure about Steam’s version of WTFast, but all others surely are causing trouble.

Just a heads up, hopefuly this will be fixed soon. Seeing the Help Forum it is clear this is an issue.

I don’t know why you people waste time on that, WTFast only work well if it is the subscription version of the service, used that to play GW2, my normal latency on GW2 is around 250 (±50ms) i used WTFast and the latency jumped to 600ms, didn’t matter which server i picked on WTFast, what game i picked to play, reset my ONT and router 10x and still the same crap.

Even when i used NET Virtua 10MB i never used that kind of crap, and take note that when it rain the connection gets even worse.

And yeah, indeed Brazillian Internet is one of the worst ones out there ranking 85th place, some ISPs here, even the big ones have shitty services and equipment, be it on client side or outdoor equipment, so don’t expect it to be perfect even using these said services.

I’ve used SemLag for quite a while now and it has always made my connection much smoother. But anyway, either the products are effective or not is not the main point of the topic.

Well if you played on your own server, this wouldnt be such an issue.

Wow, thanks for your incredibly useful advice! @squirrelmob73

You are very welcome!

I’ve been using PingZapper and had no issues so far. IMC is probably flagging some VPNs/GPNs as possible bots since most botters use VPNs.

Also, congratulations, OP. Your english is quite good. :grin:

I would much rather IMC issue a blanket ban on all known VPNs. This would effectively eliminate goldsellers/bots entirely, and it’s a small price to pay for losing the small percentage of legitimate players who would quit over having to switch to their usual method of connection, or play on their local servers.

That’s very naïve of you. Bots don’t use mainstream VPNs, unless they’re being run by a complete fucktard. :grin:

Then start IP logging all of the botters they’re actually banning and start banning entire IP ranges. No quarter. Shock & Awe. Scorched earth. The total annihilation of bots and goldsellers must begin here!

Dynamic IP says you can’t do it without banning legit people. Bot fighting without penalizing legit players is hard. :grin:

LET’S IP BAN EVERYONE AND CLOSE THE SERVERS, NO ONE WILL BE ABLE TO BOT THAT WAY! :rage:

But at least there won’t be bots!

@Deprox The lack of understanding on basic company services support by some people in these forums is disturbing to say the least. And thanks, graduating on an Ivy League greatly supported my English, :stuck_out_tongue:

I understood by reading other topic that as many cheaters were using the same tunneling services as legit players, the IP ban affected us all.

I’m sure they will fix it soon, but this is taking a bit longer than I expected for a known mistake. Been almost 24h since the servers are back online and we are yet to see an official statement, even with dozens complaining about the issue.

I hope all the affected players will receive compensation.