Two things I hope that we can discuss and hopefully IMC will take our discussion into consideration:
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I have been playing TOS and recent months there are the GET AHEAD EVENT which, don’t get me wrong, is awesome. I see many people zoomed past my lvl 230 character within hours upon account creation. My question is that for loyal player as ourselves whom had spent countless hour in the game, would it also not be nice to also receive similar perks as the new player? Fairness aside, I felt that IMC should also take care of loyal avid player while trying top attract new players. I mean we are ald die hard fans, we would definitely also spend money on the game too.
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I have recently purchased a rank reset for one of my older character. and upon reset, I kinda messed up one circle (-,- I know, my bad). To my horror, I can’t get any rank reset form the store anymore (One Steam account to one DLC, unless I get it from my Adventure Journal lvl 13, which I’ve ald used it long ago for my other older character). Obviously, I tried to contact IMC immediately stating my request to help with the reset or at least sell me one more. As my character circle was messed up at circle 6, I couldn’t and didn’t proceed with the rest of the rank reset lvl card.
I honestly felt a tinge of betrayal from the very game that I loved abd spent so much time on. Literally no one in IMC has the ability to answer to a simple request/question as such, and kept replying the same brief “sorry we can’t do anything, please look out for the update” time after time, every time i sent in a follow up ticket. What a disappointing way to handle your loyal player. At one point even suggesting me to create a new character and start over, knowing well that I can’t get the GET AHEAD event box (old account).
I hope those who’ve experience similar incident could also share in this space on how we can better come out with a suggestion and for IMC to taker into consideration the different accounts. Cheers!

