Server Name: NA Orsha server
Team Name: Kawanami
Character Name: EVERYBODY!!
Bug Description :
Playing this game since June of last year after work on 5 characters i created (pet included), making own efforts to get them lv 200+ (and one of my characteres is 330 already) to then happen an unexpected thing called “Your game access are restricted due to maintenance or other reasons”. I sent support ticket trying to solve my problem and all i got is:
"Hi Savior,
Thank you for contacting and bringing this matter to our attention. Upon checking, We would like to inform you that your account was permanently suspended for violating the terms and conditions in game.
In addition, we are unable to anymore information regarding this matter due to security reasons.
We hope that this clarify things up.
Regards,
Tree of Savior Support Team,"
So… for no reason i got banned from the game. Great! Even sending a second ticket (because they closed the first one), and still got no answer. Who knows me in Orsha server will agree that i was a fair character and also know that Ididnt do anything wrong. I am sure that i was wrongfully banned. I know that may be the wrong topic or so, but well, I dont care anymore. I just think that after BUY TP with my money that was received with SWEAT and pass months working on my characteres to then make such a thing accusing me to violate term of use? Gimme a please.
Screenshots / Video :
