Please fill in as much as you can :
Date and Time(Please, specify the timezone) : 7/27/2016 12:41 AM
Server Name: Telsiai
Team Name: Himegami
Character Name: Kuroyuki
Bug Description :
Muller’s Passage is dead once again. Character is stuck at loading screen.
Steps to reproduce the issue :
Screenshots / Video :
Game Control Mode (Keyboard/Joypad/Mouse) : KB
System
-irrelevant, this is a server problem and has been a recurring issue, why cant you do a fix for this?
#7 HOURS LATER
Date and Time(Please, specify the timezone) : 7/27/2016 7:37 AM
Server Name: Telsiai
Team Name: Himegami
Character Name: Kuroyuki
Bug Description :
#Muller’s Passage
#IS STILL DEAD.
#Character is stuck at loading screen.
#OTHER CHARACTER ON DIFFERENT MAP CAN LOGIN FINE
Steps to reproduce the issue :
Screenshots / Video :
Game Control Mode (Keyboard/Joypad/Mouse) : KB
System
-irrelevant, this is a server problem and has been a recurring issue, why cant you do a fix for this?
#22 HOURS LATER
Date and Time(Please, specify the timezone) : 7/27/2016 10:23 PM
Server Name: Telsiai
Team Name: Himegami
Character Name: Kuroyuki
Bug Description :
#Muller’s Passage
#IS STILL DEAD.
#Character is stuck at loading screen.
#OTHER CHARACTER ON DIFFERENT MAP CAN LOGIN FINE
Steps to reproduce the issue :
Screenshots / Video :
Game Control Mode (Keyboard/Joypad/Mouse) : KB
System
-irrelevant, this is a server problem and has been a recurring issue, why cant you do a fix for this?
#PLEASE MOVE MY CHARACTER BACK TO KLAIPEDA IF YOU HAVE NO PLANS OF FIXING THIS T_T
Greetings Savior!
Thank you for contacting us.
We appreciated your effort for bringing this to our attention. Also, we understand your sentiment and we apologize for the inconvenience. We would like to advised you to kindly change your channel if you notice that there has too many player on that channel. Kindly choose the channel who has less population or player to prevent this kind of issue. However, we would like to inform you that we are already aware of this kind of issue and our development team is currently working on it.
Though we are unable to give you an exact timetable, rest assured that your reported concern will receive the proper attention.
Again, we apologize for any inconvenience.
Regards,
Tree of Savior Support Team
well, how would i change channel on a map with only 1?
please don’t tell me i have to wait for the next maintenance to be able to play again
@STAFF_Max, @STAFF_John, @STAFF_Ethan, @STAFF_Ines, @STAFF_Amy
other characters are fine on other maps, i dont intend to go to Muller’s using a different character, but only for this specific character on this specific map i am getting stuck on loading
Greetings Savior!
Thank you for contacting and showing your support to Tree of Savior.
Please be informed that we have moved your character to your starting city.
Please try if you will be able to login to your character.
If you find yourself stuck again on a certain map, kindly try to restart your router and re-launch the game from Steam to see whether the problem gets fixed.
But if the issue still persists, please do contact us again and we will help you in any way we can.
Regards,
Tree of Savior Support Team
#Thank you! <3
