this is what i asked
so i really need to ask this isnt it possible for you guys to completly reset my account? and give me the founder pack again on Feldi? that way i wont have two founder packs? isnt that possible? and relatively easy and quick fix?
if so please do reset my account and redestribute the founder pack to me
please tell me
Hello. We are IMCGAMES TOS Team.
Thank you for contacting us. However, at the moment, our Ticket Support workload has been overloaded. Please, for the time being, refer to the list of Frequently Asked Questions and Their Answers below. If the answer you are looking for is not there please, send us your support ticket again.
We apologize for any and all inconvenience, this might have caused. We are working around the clock to provide you with satisfying gaming experiences and solutions to the current issues.
Thank you.
Team Transfer REQUEST:
The services of transferring your Team to Fedimian server (The EU server) or Telsiai server (SEA server) are currently under development. The official start and the details of these services will be posted on our official website soon.
Please, refer to them later.
DLC Pack Transfer REQUEST:
The services of transferring your unopened DLC Pack to Fedimian server (The EU server) or Telsiai server (SEA server) are currently under development. The official start and the details of these services will be posted on our official website soon.
Please, refer to them later.
And please, do keep in mind that the DLC pack must be either not claimed from your Message Box OR remain unopened/untouched in your Inventory for it to be eligible for the Transfer.
$No Data$ BUG:
For players that see $No Data$ texts in-game instead of normal text, please try the following.
a) Go to Steam/steamapps/common/TreeOfSavior/release
b) Open release.revision.txt
c) Erase the number that is typed in the file
d) Save the file and close it
e) Restart the game
Missing Stat Point BUG:
If you didn’t receive a stat point after your previous level up, it is likely that you will receive the point on your next level up.(which means you will receive 2 stat points on your next level up.)
If you still don’t receive the stat point, please let us know.
Controller Issue:
Playstation 3, Playstation 4 and Xbox 360 controllers should be fully functional. However, we are aware of some issues with Xbox One controllers and the dev team is working on compatibility.
Also, please note that mouse controls will not work properly when using controllers as your main input device.
"Failed to download list file. Please try again as administrator. update/patcher.version.txt” ERROR:
Please try the steps below to see whether the problem gets fixed.
Right click on Tree of Savior (English Ver.)
Click on Properties
Click Local Files tab
Click Verify Integrity of Game Cache
CommandloadFail ERROR:
We are aware of the issue and trying to figure out what is causing the problem.
What we know at the moment is that when Database is overloaded with too many transactions, this message pops up and deters players from moving to other maps.
You will be able to move to the next map when Database is not overloaded so we ask you to continuously try for now.
The dev team is currently looking into this and an announcement will be made as soon as the issue is resolved.
Job Advancement BUG:
First of all, we apologize for the inconvenience.
We are aware that some of the players are experiencing problems when trying to advance in class. The dev team is currently looking into this and an announcement will be made as soon as the issue is resolved.
“Goddess Saule” BUG:
We have received the reports of this bug and are currently working on this issue. It would help us greatly and speed up the whole fixing process, if you could send us the video-recorded clips of this bug in action.
Missing DLC Items:
We are working on the cause of the issue of the missing Premium Items, and will try to resolve the issue as soon as possible. In order to get more info on this bug, could we ask you to filled out the following questions? The info will help us to fix this issue :)
1) Your Server Name:
2) DLC Pack Type (DLC Pack 1/2/3):
3) Your Team Name
4) Your Character Name:
5) Time of Item Claim Attempt:
6) Items Missing ENTIRELY or PARTIALLY? (If partially, please, specify the missing items.):
instead they told me nothing about being able to reset my account or not. which entierly should be possible