Been playing for a while now in the iCBT, and one thing I think this game could improve on is the interaction with the chat. As I have played, I have also seen numerous messages in the chat (global chat, normal chat, etc.) and have wanted to interact with those players(whisper,inspect, party invite, etc.), but there is no way to do that.
To whisper a player who wrote something in the chat, you would have to do the /w (player name), which I guess is fine, but it does get tedious.
And besides whispering there is no interaction you can do with a player unless you actually saw their in game model, which would require you to be on the same map as them.
Being able to right click a players face/name in the chat window and being able to choose from a menu of options seems like a huge improvement, at least to me.
Just some things I think any MMO should have, and ToS should have it too!