Introduce something like the “bot hunter guild” like on ragnarok
Just not run by GMs but by actual real player
so here is my full suggestion: choose 5 player (they have to apply for this job) and make them “side GMs” aka they get a restricted account wich is not able to level up or anything but has following features:
–you can make your character invisble from other players
- you can teleport a reported player into a map wich cannot be accessed by a normal player
-on this map you will detect wether said account is a bot or not - if cought by suprise youll see that said player stll hunts for monsters (aka there are dummy monsters in this area so the bot might react to those) if he dont - and just stands still without doing anything and not even talking - well here you go!
-if said player is detected as a bot the “side GM” forwards said issue to the corresponding staff - the “side GM” should first check the reported guys behaviour aka does he keep running from mob to mob like a zombie - does he react if somebody send him a duel or party invite - or does he react if hes being followed by a normal player - does he react to whispers?
if all leads to one conclusion said player is being teleported to said area to go through further investigation
-the player whos being teleported to said area will have all of his characters on there
-“side GM” gets a direct notice of any reported bot and can start handling this issue
-able to mute spam bots (their whole team) - side GM comes into play if a player recieved more than 3 reports in 1 day
-side GM can be contacted in game by simply whispering him/her
also i suggest to fight said spam bots easier:
include a timeframe aka if you speak in 15 minutes more than 3 times in “all” chat youre being muted by the system for 2 hours - if it happens again on the same day its 8 hours - if it happens again at same day youre being permanent muted until you contact live support - some guys love to chat - but i dont think this restriction will hurt anybody (implement a warning after you sent your 2nd messages - the 3rd time you try to send a 3rd message youll recieve the mute)
introduce a “party search” chat - you are allowed to type a message in there once every hour (for free) - restricted to level 50 and above (restriction is team wide)
introduce a trade chat - same restrictions as party search chat
increase the limit of shout chat users to level 130 and above