Tree of Savior Forum

Stuck in loading screen splash art

Gameplay Bug Report Connection / Game Crash
#1

I get stuck in loading screen with one of my characters (only one of them). Tried veryfing installation but everything is fine. I’m missing lots of xp and drops from dungeons :frowning:

Character name: Nobunaga
Team name: Nit0
Server: [SA] Silute

P.S.: I tried sending a ticket but I get “Please authenticate your steam account” message. I have a verified steam account, it’s linked to my facebook account as well. I tried logging in with my Google account (in this site) but, for some reason, it logs in with my facebook account.

EDIT: changing channel before “Start Game” allows me to successfully load the game BUT as soon I go to another map (Warp Scroll, for example), I get stuck again. I can remain logged in as long I don’t leave the area nor do I change channels while in-game.

EDIT2: tagging @STAFF_Max @STAFF_Ines

1 Like
#2

It happens to me all the time cause of my low spec compu… one other thing that seems to solve it is right clicking the icon and selecting [close game], then wait for pop up and hit cancel…

getting stuck in loading is ultra annoying, specially in dungeons or missions cause people think you are afk and most start to insult you for it :cry:

#3

Well, I’m not on a low end pc. Right clicking the icon and closing the app is the only way to exit the game but it just happens with one character (lvl101, if it matters). With my other two characters, I don’t have this sort of problem.

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#4

This problem went away but today it’s happening again. It occurs when I try to enter dungeon lvl. 90. After that, it happens whenever I try to switch channels or go to a new area/map. It happens only with the character stated in the original post.

@STAFF_Max @STAFF_Ethan

#5

Hi @danielnito007,
We would like to ask if your character still stuck on map. If yes, please reply to this tread with the starting city of you stuck character or send us a support ticket regarding to this issue to assists you further.

#6

I deleted the character. I couldn’t recall in which city it started and for some reason I can’t send a ticket (as I stated previously).

#7

@GM_Sebastian, I deleted the character yesterday and today I’m having the same issue with another one.

This is happening to another character (the one who went to the top of list of characters). The previous character experiencing the issue was also the first in the list. It seems that any character that get the first slot will have this problem (which is annoying as hell since I can’t play with it).

I run Steam and choose to “Verify Integrity of Game Cache…”. This will get me 1 or 2 files being redownloaded due failure. I run it again and no files fail the verification. I start the game, get stuck, alt-tab, right click ToS in the taks bar, choose “Close Window”, choose “Yes” when prompted to exit the game. If I run the verification again, one or two files will fail although I can play normally with my other characters. It doesn’t matter what I do on my end; the character on the top of the list in the “Character Selection” screen will have this issue. I don’t want to buy an extra slot just so I don’t have this issue as I don’t want to loose all progress I made with afore mentioned character.

As for the starting city of the character with the issue but I can’t say for sure. I’ve created so many characters (“reroll”) trying to find classes I have fun playing with that I can’t say for sure. I do choose Klaipeda most of the time though.

I’ve sent a ticket but I thought I should mention here that the problem didn’t go away even deleting the character.

#8

Same here…

#9

2 weeks and still no fix for my character :joy::gun: