Stop time framing your contents. Especially with gear progression and game changing items.
You think It’s fun that half of your player base can’t play your content?
It’s bad for both players and your business because you most likely blocking ppl who have a regular job that pay you with real credit card instead of stolen one.
Put them as Guild Mission, and if you want guild to compete, just put a bill board that collect the results.
It’s not funny at all. Not if the ppl are ranting, you would’ve already put the GTW on Monday.
I seriously doubt that your PMs have no experience in MMO business.