Tree of Savior Forum

Still can't redeem my tp ingame

Gameplay Bug Report Game Content
#1

erver: [SA] Silute
Team name: Anak07

I simply can’t redeem the 300 TP I bought on the 28th December, 2016. Steam did confirm payment almost instantly and since then I’ve been trying to redeem my TP ingame without sucess. I’ve already sent 3 tickets, but I’ve only got seemingly automatic answers so far and nothing’s been done to solve the issue, reason why i’m turning to the forums now.

Here’s a short video I’ve recorded to show the bug to redeem the TP ingame:

https://www.youtube.com/watch?v=0tdItRJg6X8

@STAFF_Amy @STAFF_John

I really just wish for my TP to be brought to my account. I’m starting to wonder whether IMC even cares about its (paying) costumers, it’s been almost a week already since the last answer I’ve got from support on 01/11/2017:

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"We apologize for any inconvenience this might have caused you. Please be informed that we already forwarded this issue to our proper department for investigation and possible fix.

We only request for your patience and understanding while this is on-going."

Seriously, with such delay to solve such an important business matter, I’ll definetely be reluctant to buy TP or recommend it to anyone again in the future.

IMC step your game up and solve this issue already, please!

2 Likes
#2

@STAFF_Ethan this guy also need similar help to that of previous posts.

There really should be some faster handling of TP issues. It almost looks like scam the way it is.

2 Likes
#4

Hello @alef_henrique_2008,

We’ve done some tinkering on our end so could you please retry in a bit? Sorry for the inconvenience.

#5

@yurichalps yeah, our friend AlerquinaZ has the same problem.

#6

Hello @leizem1,

Could you ask your friend to post more detailed information here so that I can look into it?

1 Like
#7

Alread hav one post in his name.

#8

And one more thing, i got problem with Gems downlevel in Last halloween dungeon event and IMC sayd: We will send to our analysts bla bla bla…

And i still have no answer… can help me Ehan?

#9

Unfortunately, I can’t do much with just his name(it is his team name right?). I will need his server as well.
As for your second questions, I’m not 100% sure what you mean by what you mean by Gems being downgraded. Do you mean that they lost a star?

1 Like
#10

Yeah Ethan, i send alot of tickets to staff. if you want i can re-send for you

a Server name Silut :3

#11

Still dont have answer from your TEAM?
Sent : 01/01/2017 02:37:57
Game Server : [SA] Silute

Team Name : BloodMoon

Character Name : Draconia

Steam Account : tsukisakimi

input date : 2017-01-01

input hour : 2

Again downgrade gem lvl in Event Dungeon
Sent : 08/11/2016 16:40:32 Replied : 08/11/2016 19:40:02

Game Server : [SA] Silute

Team Name : BloodMoon

Character Name : Luciferas

Steam Account : tsukisakimi

input date : 2016-11-08

input hour : 16

I have lvl 2 gems in my Inventory and when i die, i got gems lvl 1 !!!

I alread lost lvl 5 and 6 gems in this same dungeon 4 days ago!!!

I WANT MY GEMS BACK

TIME OF BUG: 1:34 PM server time! NOW!

DAMMIT!!!

Greetings Savior!

Thank you for contacting support team.

Please be informed that we already forwarded your reported issue to our dev team for further investigation.

For now, we only request for your patience and understanding while this is on-going.

If there is any update regarding to this issue, it will be posted on our official website.

Should you have any further concern, kindly contact us again and we will gladly help in any way we can.

Regards,
Tree of Savior Support Team

AND??? Where is my gems? :3

I’m still waiting or think iwill miss that? :3

well , more than 1 month and nothing :x

#12

I’ve checked the Silute server for a Team named ‘AlerquinaZ’ but can’t seem to find it. Are you sure that is the correct spelling?

As for the Gems, I’ve looked at the logs and it seems like you lost a few due to the Death Penalty. Please be careful since dying in certain areas will cause you to loose gems, monster cards etc.

As for a few others, they lost Stars because they were removed from their sockets. There is no way to prevent them from losing Stars when removing them from sockets, so please be careful.

#13

Yes Ethan, but the problem isnt DIE , i die and droped gems, but when i get gems again when i ress, the gems Downgraded stars from lvl 6 to lvl 1 and 2 … Because that i send alot of tickets.

#14

I droped my gems 4 and 5 stars in dg
Sent : 01/11/2016 17:45:22 Replied : 01/11/2016 17:53:09
Game Server : [SA] Silute

Team Name : BloodMoon

Character Name : Luciferas

Steam Account : tsukisakimi

input date : 2016-11-01

input hour : 17

I’v droped my gems in DG, but when i get it again, all gems are 1 star, WTF???

i lost 1 lvl 3 gem , 1 lvl 4 gem and 1 lvl 5 gem!

I want my gems back! wtf IMC???

Greetings Savior!

Thank you for contacting support team.

Please be informed that we are unable to grant your request to restore all your dropped gems while doing a dungeon run since we do not have an option to do so.

If there is any update regarding to this, it will be posted on our official website.

Should you have any further concern, feel free to contact us again, and we will gladly help in any way we can.

Best Regards,

Tree of Savior Support Team

#15

Problem with droped items
Sent : 01/11/2016 18:59:35 Replied : 01/11/2016 19:16:28
Game Server : [SA] Silute

Team Name : BloodMoon

Character Name : Luciferas

Steam Account : tsukisakimi

input date : 2016-11-01

input hour : 18

Game Server : [SA] Silute

Team Name : BloodMoon

Character Name : Luciferas

Steam Account : tsukisakimi

input date : 2016-11-01

input hour : 17

I’v droped my gems in DG, but when i get it again, all gems are 1 star, WTF???

i lost 1 lvl 3 gem , 1 lvl 4 gem and 1 lvl 5 gem!

I want my gems back! wtf IMC???

Greetings Savior!

Thank you for contacting support team.

Please be informed that we are unable to grant your request to restore all your dropped gems while doing a dungeon run since we do not have an option to do so.

If there is any update regarding to this, it will be posted on our official website.

Should you have any further concern, feel free to contact us again, and we will gladly help in any way we can.

Best Regards,

Tree of Savior Support Team

GUYS… I dont miss the gems… i get that after die… BUT the LVL 5 GEM back to LEVEL 1 GEM!

THATS THE PROBLEM!

Greetings Savior!

Thank you for contacting us again.

Upon our further investigation to your account, we have verified that all gems that was dropped in your character after dying in Dungeon was all level 1.

If this is different from what you have reported, please do contact us again and provide us the estimated time and area when you where encountered this issue.

Regards,

Tree of Savior Support Team

#16

Gem droped Problem
Sent : 01/11/2016 23:14:36 Replied : 02/11/2016 16:45:38
Game Server : [SA] Silute

Team Name : BloodMoon

Character Name : Luciferas

Steam Account : tsukisakimi

input date : 2016-11-01

input hour : 23

TOday in Event Dungeon , i have 1x lvl 3 blue gem, 1x lvl 4 blue gem and 1x lvl 5 red gem.

+/- 5:30 PM Brazil Time.

I die 3x in dungeon and in the first time my Leveled gems back to lvl 1.

I alread died in other dungeons but when droped gems, dont rollback level…

Greetings Savior!

Thank you for contacting support team and for bringing this to our attention.

We will forward this report to our dev team for review and investigation.

Also, if you encountered this issue again in the future, please provide us a video or screenshot for us to assist you further.

For now, we only request for your patience and understanding while this is on-going.

If there is any update regarding to this, it will be posted on our official website.

Regards,

Tree of Savior Support Team

#17

Since the last ticket i dont get answer fot that =/

#18

As I mentioned above, according to the data I have, the gems you had lost stars because you removed them from sockets, not because they were dropped. Gems will lose stars if you remove them from sockets. This is part of the game’s mechanics and as such, there isn’t anything I can do for you in this particular case, sorry.

#19

lol but i never removed gem from sockets oO urrr…

no problem, now i have gems lvl 6+ …

but i lost thats in dungeon, i shouted that in game every time to explanation and noone know anything about that, this ocurr with my friend too.

But no problem.

thanks.

#20

Thanks @STAFF_Ethan , problem solved!!

1 Like