Tree of Savior Forum

Steam Purchases

Is steam not letting anyone else buy TP? I would like a new token and am to lazy to work for it T_T

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Not the only one, fiancé and I also can’t seem to get TP at the moment.

Hope you’re doing well by the way ~

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Got the same thing. :tired: “error”

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Ah aslong as its not just me.

Doing good mostly working but got my full certification now, and got a promotion and raise.

Also last time i talked to you im pretty sure it was boyfriend. Congratulations!

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Congrats to you too! Seems like some point in 2017 was really a good year for us both. May 2018 be just as fortunate :sparkles:

Hopefully we get our TP soon. I need a token and a chance at Goro ~

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Yea was pretty good.

Gotta feed that gacha cube gambling addiction . Ill just sell it if i get one, i would have liked goro more if he was just a dog without the cloths.

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Still not working? :tired:

Hi everyone. This sounds like an issue on Steam’s end. Please make sure to contact Steam Support if you are having problems buying TP.

Also it’s super cool that you both (@thebloodyaugust and @Melon) remember each other haha!
:distinguished:

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same issue, cant complete the purchase

*steam already contacted

#metoo

Steam’s been contacted. but when I tried to select tree of savior it states that it does not use steam to manage it’s items (on the steam support page).

@STAFF_Letitia still cant even after steam support contracted.

What did they say in their reply?

What region did you guys buy TP? I’ll avoid buying until this matter is resolved.

We are officially looking into the matter.

I’m sorry that you are having this purchasing issue. Let me help you with this.

If you have not already done so, please use your system’s native web browser to make the purchase through our web store: http://store.steampowered.com/
When you attempt your purchase again, I recommend allowing at least one minute for each step during the process. Please do not close the transaction windows until you’ve received an email confirmation of the purchase.

Please note: The Steam Overlay must be functioning correctly for in-game purchasing to work (you can test the functionality of the overlay by using shift+tab in-game).

If you continue experiencing problems, please let us know. Be sure to attach screenshots of any errors you’re receiving.

Full Steam Ahead!
Yeng

here you go @STAFF_Letitia

NA for me and Melon not sure about the others. But i even tried putting other tp bundles from different regions to see if it would let me go to payment and still wouldn’t so i think its effecting all regions.

Tried this, doesn’t work either for me. Same Error.

Yes, this is also from NA as August has stated.

I got a slightly different response as I went through the Help section stating I couldn’t finish a purchase in general, not clicking Tree of Savior first. I only mentioned ToS and TP in my typed message, but got this response:

Sorry to hear about the issue completing this purchase.

If you have not already done so, please use your system’s native web browser to make the purchase through our web store: http://store.steampowered.com/

Before you try to make a new purchase, please make sure that you:
Are not using any IP proxy or VPN software
Verify that you enter the correct information for your payment method
Have confirmed with your bank that they are not blocking purchases from Steam Games

If the issue persists while trying to purchase in your browser, please wait a few hours and try again.

Please let us know if this does not resolve the issue.

Your beacon of knowledge,
Pauline

Although my response was slightly different, none of their suggested issues apply to me either. Tried again this morning and still got the same message.

Thank you for posting it in Known Issues, hopefully that gets us a solution faster.

Could you tell us what country you are buying from and also your server and Team Name?

Country : Canada
Server: Klaipeda
Team Name: Sarutobi

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Country: US
Server: Klaipeda
Team Name: Serale