Tree of Savior Forum

Speed Dialing the Staff

General Discussion
#1

I noticed while reading many of the new surging thread in general, that no matter what the issue there is always one X person that decides to [Insert staff]. I was just wondering what do you guys think about this behavior? I mean i seen people ask for staff on things like; this person has +X gear is that legal, asking what monster drops X item, etc…

-If my experience on boards and public forums has teach me something, is that when a forum tend to become full of sh^it-posts it gets ignored by community mods fairly often, in comparison to when they are only requested for important things like broken quest, bugs, or balancing question on the right sub-forum.

In no shape or form im defending IMC for the widely known bad communication with their player base, but i feel the GM’s and forum mods get @ so much that at this point they just plainly ignored the @ on the pretense of is just another pointless thread.

TLDR: What do you guys think about this? Do you think the community build a reputation of just being full of sh^it-post, trolls, and flamers with the staff?
-Note that not all topics are bad, but there quite an amount of sh^it-post.

#2

If I was a part of staff getting pinged all the time (regardless of where I work/whom I work for), I’d think the individual pinging me was no more or less important or entitled as somebody yelling at the customer service counter at Walmart.

#3

#* COUGH *

EHEM! I do it depending on the situation, if it’s something “serious” and the person doesn’t have the common sense of posting it on the right section (no, the forum junkyard isn’t the right place to report a bug, exploit or a bot), send thicket and/or @ staff themselves…

then I try to @ the staff and let them know “hey there is something worth checking on this pile of junk section” :expressionless:

it all depend on the person of course, some use @ for the dumbest of reasons, but that’s a matter of perspective :dizzy_face:

#4

if i was the staff i would reply to people who @ me. not replying will make them even more mad than they already are, even if its just a simple copy paste bot or something. even still, not replying leaves a bad mark on the service as it gives players the feeling like they arent being listened to by staff, which makes players think that no matter what, staff just doesnt care, which isnt true for this team most of the time. but it is true. some people on these forums tag the staff for random irrelevent things like “is this guy supposed to have a +10 wepon? is this hacks? IMC please confirm!!”

#5

I call bullshit on that, easy to talk the talk when you got nothing to lose :expressionless:

let’s see if you can walk the walk :smirk:

@BeMagnificentt

2 Likes
#6

Ya pretty much what you guys are saying, just a recent one was talking about how kabba are immortal with the shield charge from guild. Most of is due to some kind a bug, then random dude goes [typical comment] followed by tagging all the GMs. Mind you is the general forum, i mean if i wanted GM attention just go into bug report thread, since it would be more likely than a staff member will check it out.

I almost think they be thinking if i tag all the staff im cool or something.

#7

Considering how many GM are here and the population of the forum they could/should easily answer to every thread they’re tagged in.

The fact that almost all tags go unanswered is just making ppl angrier.
It’s their job and they’re managing rly poorly… or, if they are following the company dictat, they should consider how unprofessional they seem to be to the community.

#8

The Staff end up reading through most of the posts they get tagged in, and have actually requested being tagged if they are needed or if they should read something. The primary reason they don’t respond is the threads can be derailed, or users can’t see the difference between fact and the Staff’s personal opinion and take every post too seriously. The Staff want to talk more casually, but they see it as impossible given users reactions. Tag them when it feels necessary, they love TOS and appreciate good discussion, even if they don’t respond, often they read over it on their own anyway.

1 Like
#9

I think they “speed dialing” is due to lack of answer… Like when you call but the person ignored you then you tug their shirt in attempt to notice you but still fail so they try to make you… insert Senpainoticeme! meme joke here

like DrRM said, it’s also a matter of perspective. Sometimes If I know the customer is impolite and it’s hindering our work, I will give cold shoulders too depend on how busy I am unless it’s really important issue(at least I read or listen what they have to say first though)

There is also like, we act but we don’t reply or notify cause it just heats things up. When to reply, what to reply, stuffs like that, we need to be careful…

#10

It doens’t change the fact that they are bad at their job.
The fact that they don’t respond to tags is unjustifiable, considering that their job is to answer… not to read and decide if someone is worthy or not.

We are not talking about such an active community that they have to select the threads which deserve answers. How many tags do they rly get a day? 10, 20? It’s still easily manageable by a single person, and here there is a team…

#11

Francis < only GM that might be still alive

Yuri, Amy, Ethan, Ines and Letitia are the only staff member in rotation checking the forum and responding…

and 2 of them are more shy than me when it comes to posting freely…

if you want Staff, go ask @STAFF_Julie and @STAFF_John where been casual an themselves got them :unamused:

EDIT:

#Last 7 Days
Topics = 274
Posts = 3.0k
Active Users = 3.4k

#12

My bad on wording.

Considering how big the staff is… everything else is the same.

If this is true is better for them to change job… moderation and shyness doesn’t rly get along :smiley:[quote=“DrRM, post:11, topic:365431”]
Last 7 Days

Topics = 274
Posts = 3.0k
Active Users = 3.4k
[/quote]

These numbers… following them we have around 40 topics and 430 posts a day.
Considering that you named 8 ppl, it’s 5 topics and 44 posts for each one to check… the numbers are so low that it’s even more absurd how they don’t answer when tagged

#13

@STAFF_Yuri@STAFF_Ines @STAFF_Amy@STAFF_Ethan @STAFF_Letitia @hkkim

Good morning to all IMC staff, could you come and explain the reason here why you guys don’t reply as often?

#14

Even though 44 post is not a large number, we have to consider that checking the forum is not their only task. Im not sure of what is IMC structure when it comes to costumer support, but many times the same forum mods are the ones that answer tickets, deal with minor troubleshooting, and other less techy situations.

-I do feel that ticket responses need at least a person that knows what going on in-game. Many times i read some posted responses that just look like bad copy-paste.

1 Like
#15

This is what I wish it was clear…

I was going to do a private Q&A with the staff, but then john got send to lake laogai and my motivations and hopes for this community went to hell :disappointed:

#16

Honestly I wouldn’t answer half the tags here for real…

Then again they should at least check all tags if there’s a post they should see and answer to. (Not saying they don’t, I have no idea about that and won’t argue it either way. There is no proof of either so it’s pointless.)

4 Likes
#17

Is true we cant prove either of those claims, i think we are mostly trying to in a way, consider the direction the community has taken since the games inception and the staff reactions to it. In order to have a discussion about what people believe is the current state in which the player mod relationship is at.

That brings it to a point that someone made a few post before saying that is hard for them to have casual conversation with us. I think the reaction of some players holding all the GM comment in black and white stops them maybe answering to some post were an official answer is not needed or possible.

Leaving the community with no response or a pretty standard need to know kinda of answer. At least that what it look like to me most of the time.

1 Like
#18

Well, that’s a poor choice.
Leaving tags unanswered generates more tension and this community doesn’t need more tension to begin with.

They should answer every single tag, even if they cannot give official responses or if guys tag them in post created out of frustration. Considering how this game harbors it, it’s only normal to have moderators who rly moderate the single official channel of the community.

#19

This might sound like solid logic, but the result backslash is worst than leaving the tag without an answer. Many times when they give out casual non-official answers, they get met with a lot of flaming or their answers are taken as official, and used later to bash the staff.

-That comes around to the community having a reputation for trolling, and flaming over almost everything.

1 Like
#20

I get your point, but they still have to answer.
Their job is to moderate the community, not to :see_no_evil::hear_no_evil::speak_no_evil:

Gaming communities are difficult, but it’s their job. The more they don’t answer, the more the ppl will be angrier… and they’ll tag them again and again, in a neverending cycle of anger.

I also have the feeling that part of this silence comes from the fact that devs and the rest of the company don’t share much knowledge with them. But even if this is the case, leaving tags unanswered is not the right move :frowning: