Tree of Savior Forum

Since server relocation of SEA super high lag

Gameplay Bug Report Game Lag
#1

Hi,

Would like to know exactly where the server was reloacted to? As I play from Australia, and originally my connection to the TOS (SEA) server my ping was running at about 250ms, since the server relocation my pings are between 600ms to 1500ms which makes this game unplayable.

I created an account on Klaipeda and Orsha to see the diference in latency and lag, both these server give me an avg 300ms ping.

If SEA isn’t for the South East Asian market which I would assume incorporate the Oceanic countries as well, could I please get a server transfer to either Klaipeda or Orsha?

#2

+1

It seems the ping/latency and packetloss of Australian players on the SEA server is appalling, alot worst than it was when the server was located in North America, can we possibly have a transfer for Australian -> Orsha or Klaipeda as it seems that the performance there is alot better.

#3

just which part of sea region did they migrate? omg im from singapore (SEA) and i feel like im playing a hell game… cant even take out/put in item on storage. etc this isnt like sea at all this is BS…

#4

What kind of connection in singapore you using?
Using starhub fibre running very smooth on my laptop, and lag mostly come from town with alot of people but that because im using laptop…

#5

Well… Amazon Services are well known for having issues… They certainly are not designed to run game servers that have this amount of people connected to it, but that’s what they use… so… we are sol at this point…

#6

Hi all I put a ticket in to there support team.

With my system and connection speeds, my work involves massive amounts of data so I have a business fibre connection with a guaranteed 1:1 contention ratio with a guaranteed 100Mbps Downstream and 50Mbps Upstream and still have poor pings and latency to the Singapore server.

But right down below of this post is Tree of Saviors response to me.

Very pitiful and very very unhelpful.

Very bad lag since the server relocationSent : 29/04/2016, 4:31:58 pm Replied : 30/04/2016, 6:59:24 amGame Server : [SEA] Telsiai
Team Name : Aivia
Character Name : All my Characters
Steam Account : darren.berryman@gmail.com
input date : 2016-04-29
input hour : 16
Type of Bug : Super hig lag and latency since server was relocated on the 27th of April 2016

Date/Time and Location : 27th of April 2016

Any map on all characters inTelsiai

Description :

Would like to know exactly where the server was reloacted to? As I
play from Australia, and originally my connection to the TOS (SEA)
server my ping was running at about 250ms, since the server relocation
my pings are between 600ms to 1500ms which makes this game unplayable.

I created an account on Klaipeda and Orsha to see the diference in latency and lag, both these server give me an avg 300ms ping.

If SEA isn’t for the South East Asian market which I would assume
incorporate the Oceanic countries as well, could I please get a server
transfer to either Klaipeda or Orsha?

Steps to reproduce the issue :

  1. Create account in Australia run //ping on the Telsiai server

  2. Compare those ping with an account created in Australia on another
    server you will notice a very big difference in latency and ping.

Screenshots / Video :

(attach screenshots or videos regarding the bug)

System

  • CPU : Intel Core i7 5960X Extreme Haswell-E 8-Core LGA 2011-3 3.0GHz CPU Processor

  • RAM : 128GB (8x16GB CMK32GX4M2A2400C14 DDR4 2400MHz Vengeance LPX DIMM Black)

  • Graphics Card : 3 x nVidia Titan-X LC

  • Mainboard : ASRock X99 Professional/3.1

  • Storage : 2 x Samsung EVO 1tb SSD’s Raid 0, 2 x WB Black 3TB Raid 0

  • OS : Dual boot Windows 10 Pro 64bit, Ubuntu 16.04 LTS 64bit

  • Internet Connection : Fibre to the door 100Mbps/50Mbps Contention Ratio 1:1 (Business Circuit)

  • Country / Region (US-east/west) : Australia / Queensland / Gold CoastGreetings Savior,Thank you for contacting Support.

For your issue, sea server was relocated to Singapore. For more information
about the relocation of sea server, please refer here:

Lastly, server transfer event already ended. The only server transfer
available is from Klaipeda/Orsha to SA Server.

Regards,

Tree of Savior Support

#7

Further to this post i was asked to do a cmd line ping to the Singapore servers those ping are at 90ms as they should be, since I have a different routing to Singapore for work. The in game pings are now avg 1200ms.

Clearly the IP address they asked me to ping is fine so it is actually there servers which are not handle the calls from the client side.

As many people have mentioned Amazon servers are really horrible for game hosting due to it is all cloud based virtual servers. Wouldn’t surprise me if Amazon aren’t even using servers but are using desktops for hosting, with celeron procressors from 15 years ago.

#8

Yes ping the given IP is pointless as that is not toward the server ~~ client…
The game is still lagging…