Tree of Savior Forum

[Silute] Stuck on "Connecting to the server"

Gameplay Bug Report Connection / Game Crash
#1

I tried connecting with and without a VPN service (just in case), and neither works. My fiancé can’t log in either, so I guess it’s not my laptop being an ass.
Also asked a friend on TS, and he said he had to spam for a long while the “Enter” button to manage to get in the game.

If it’s worth something, since yesterday I was already having issues regarding loging into the game, like, it was happening the same thing, but I always was able to get inside after 2nd or 3rd try. And also, changing characters was not working very well, when I clicked to go to my lobby nothing happened, and I had to end up opening the game again to change to a different char.

Please fill in as much as you can :

Date and Time : 11:23am (Local time)

Game Control Mode (Keyboard/Joypad/Mouse) : Irrelevant, but… Keyboard

Bug Description : When trying to connect to Silute, the message “Connecting to the server” appears, then disappears, and then nothing happens. I can log in just fine to any of the other servers, only Silute is not working.

(letting us know what you were doing before, during, and after the bug happened will help us a lot)

Steps to reproduce the issue :

  1. Open Steam
  2. Initiate your game
  3. Press “Enter”
  4. Cry in a corner

Screenshots / Video :
(attach screenshots or videos regarding the bug)

System

  • CPU :
  • RAM :
  • Graphics Card :
  • Mainboard :
  • Storage :
  • OS :
  • Internet Connection : Movistar
  • Country, Region : Chile, South America
#2

I have the same problem. :tired_face:

#3

What you described on the second paragraph is very similar with what is happening to me. Since last maintenance I just have to insist on the enter button to connect and when I’m finally in, the game is heavy-laggy. Another thing that is happening is that I can’t visit any lodges. I got disconected right away…

I don’t know if these are related to maintenance or not, but it’s strange that things changed in a day.

#4

I have the same problem, tried to enter a diferent server and did let me until I entered a name for the group, then the game closed by itself

#5

Greetings Savior!

Thank you for contacting us!

We apologize for the inconvenience this issue have brought. We highly appreciate your inputs and insights regarding to Tree of Savior. As for the temporary solution, try to log-in multiple times of it. Once again, thank you so much for your support and report.

Your Faithfully, STAFF_MAX

#6

Hello!
That’s what I’ve been doing, it takes from 3 to 50 tries, but everyone has been able to log in.

It’s not a game breaking problem, but it certaintly is annoying.

Hope you can fix it soon!!

Thanks for answering :slight_smile:

#7

Now I really can’t login. No matter how many tries. Always receive Login error 0001 and a long ID text.

#8

Same problem, no mater how many times y try is poinless.

#9

Same problem here, cant connect to server. If i spam the enter botton i can eventually enter to my lodge but my characters are gone both of them, and when i click the create button the game crashes and i get the following error error code, VGA and memory driver information.
I Have tried verifying the game files, reinstalling and the error persist, i have lost 6 days of token and posible leveling.

PLZ HELP!

System

  • CPU : Intel® Core™ i7-4790 CPU @ 4.00GHZ 4 GHZ
  • RAM : 16.00gb
  • Graphics Card : NVIDIA GEFORCE GTX980
  • Mainboard :
  • Storage : 1 TB
  • OS : windows 7
  • Internet Connection : VTR
    DSL 40mbps
  • Country, Region : Chile, Santiago RM
#10

Did anyone find a fix? Im stuck trying to login