Tree of Savior Forum

Silute server situation, I think the players need an answer.(IMC Staff)

General Discussion
#1

Hello.

As long as the Silute server exists, we are having a lot of issues, and those keep getting bigger and stronger. Each day past the server launch, the game has gone through barely playable, to unplayable at all.

I think it is time IMC Staff give us a real track about the server situation.
The only time I could play the game, I had a minimum 40~50 ping(the only day it was playable), but everyday it keeps going from 280 to 5000!(checked my connection, working properly)
Fyi, I tried playing the game even when the server was “comfy”, daytime or nightime.

Come on, we really enjoy the game, and respect all the staff, for all the awesome work done up to now.

But things are getting really tough, and I think we deserve to know what is going on, what could be done, or even how long it will take till the server get back to “playable” state.

I don´t care at all about compensations(some may agree), and I think transparency is a good thing to keep the comunity alive.

@STAFF_John @STAFF_Ethan @STAFF_Ines @STAFF_Max @STAFF_J @Staff_Julie

17 Likes
#2

They dont know what to do ,I, IMC

#3

i need more flags to report this â– â– â– â– 

#4

+1 man . . . we can not play with these problems, whenever change map kicking me

1 Like
#5

+1, i cant login, and the channels seems not overloaded, but it continues kicking me whenever change map too…

1 Like
#6

Yes… I gave up playing today, after getting disconnected 20+ times for just trying to talk to an npc.

Before that, I was struggling to use an autoattack, that only happened 3 seconds after pressing “Z”.

All of that 10:15 AM (EDT). Very frustrating.

#7

They already said they’re trying to fix it, come back in a week or so

#8

Since this afternoon, it’s like this:
ORSHA only shows up 3 channels (which is obviously a bug) all of them full.
That makes impossible to play with any of my characters on Sillute (all of them are on Orsha).
I invited some friends to play the game and now nobody can connect.
Really frustrating… :frowning:

IMC, please, we beg you to give a little bit more of attention to Silute server.
Brazil and South America are huge. Maybe we deserve more servers?
On the other hand we love the game so much and are really passionate players.
I’m 100% sure that if you guarantee us the minimum structure in order to at least play the game decently, its gonna be a huge success around here.
We’re counting on you, IMC.

1 Like
#9

I dont know what is happening with silute, but it’s unplayable, server keeps kickin me out channels disappear, astronomous ping, since the first day i havent had an enjoyable gameplay on the server.
common what are u doing IMC?

#10

i´m resigned to not play anymore until they solve the problems with the silute server and hope they do something about the others servers not only SA Silute, my hope is still there.

#11

same problem, server really doesnt work

#12

They said about “connectivity problems”.

They were not specific about what kind of problems, and what we should expect for the next days. The Staff is lacking transparency, we cannot play the game, and do not have a least idea of what is going on.

Do you even play on Silute?

#13

no julie no answer.

/20givejulieback!

#14

Cant play since it its free to play =/

We need an other SA server!

Silute is absolutely full.

#15

IMC, fix the problem with lag.

It is absurd to have this ping I’m having. Before the release of Open Server, I had 60ms, now I can not play with less than 600ms.

It’s ridiculous.

I have a ticket sent on 05/12/16 so far got no response.

The worst thing is that I paid $ 90 to play, who is paid without any assistance.

Another factor, who played the Beta, you know that the IMC had the same problem with the launch of closed beta. I did not know estimate the amount of players and what happened, 2x the same error. In the beta and now the Open.

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2 Likes
#16

there are many things encompassed in the topic of connectivity …

What I detect is not connectivity problem, if not transport … connectivity level (Layer 3) can access the server, the real problem is that the channels do not give vast for the number of players connected, then the server cut down communication transport layer (Ports) or a superior layer involved.

you can see your ping OK because in a L3 communication is allright, but in the superior layers the data not pass.

GM´s should analyze in greater depth the problem and verify with the data center if the capacity of the transmission channels are correct.

#17

Just tested the Silute IP Serves, and everything seems ok, but everyone can’t connect yet…
Like some said before, i think we need at least a explanation of what is happening… IMC found an issue… Wich issue?

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#19

It really is full, but even at times that the server is half empty, I get the same issue.

@hassu_hz
Same thing here, I think that the server’s answer is way too delayed, thus making the ping for us go sky high.

@fearquemann1
I tested it too, seems normal that way, just not ingame.
There is a Huge problem here, who knows what is it.

#20

I’m stuck at Vera Coast. “Channel is full” message lol

#21

? Its my image… what problem ?