I have a simple question about the ticket status before the server transfer happens.
Is the ticket opened for the server transfer answered anytime BEFORE the transfer happens?
I am a really anxious person, I know.
But I just want to be sure I get transfered.
My ticket is open since tuesday, and it is still unanswered, so I just want to know if it has to be answered before IMC does the transfer, or after saying it is done successfuly.
Thanks in advance.
