Second time i get a Bug with an Event and can't receive or participate

[furyoutbreak]

This is the second time that i can’t participate in an event, the first time was “the Lost Item” event and now this one, “Crystal Root Lotree”, i attached the image of my support ticket page, the last time this happened i got this answer from the staff:

"Greetings Savior!

Thank you for contacting us.

We apologize for the inconvenience.

Please be advised that our development team is already looking into the issue. We appreciate your patience and understanding while they are investigating the matter.

Should you have any further concern, feel free to contact us again, and we will gladly help in any way we can.

Best Regards,
Tree of Savior Support Team"
.
.
After this answer, the support team never contacted me, nothing was done and i was never compensated.
So here i am again, i can’t participate in this event today and im filling a report here on the forums so if this happens with other players, they will know they are not alone.

Please fill in as much as you can :

Date and Time(Please, specify the timezone) :
4:20 PM (GMT -3)

Server Name:
Silute

Team Name:
Lumberjack

Character Name:
Mad Arrow

Bug Description :
I had just teleported back to klaipeda after playing a bit at Royal Mausoleum Storage, as i was looking for Archon, after 10 minutes on that map, i gave up and checked my inventory, saw i had 12 root essence and was gonna try to guess the number, i talked to the event board, it just said: “come back again tomorrow”, the day before i completed it normally, without any problems, at around 11 PM probably.

Steps to reproduce the issue :

Unkown…

Screenshots / Video :

Game Control Mode (Keyboard/Joypad/Mouse) :
Always mouse mode.

System

• CPU : intel core i7 3610qm

• RAM : 8 Gb

• Graphics Card : nvidia geforce 660m

• Mainboard : Clevo w35_37et

• Storage : 100 gigabytes SSD

• OS : Windows 10

• Internet Connection : Cable Modem 30mbps

• Region : South America (Brazil)

[geisterflamme]

You sure you hadn’t done the quest already today?
The timeline is 0am gmt-5 that would be 2am at your time…

savest would be to just test it a bit later

[furyoutbreak]

The Staff replied me, and after investigation they said i completed it at 00:53 EDT (wich is actually UTC -4, one hour behing my time), wich i find strange because i’m pretty sure i managed to finish before 00:00 inside the server yesterday.
Do you ever get messages stuck at your chat with the incorrect time stamp? (sometimes it will get your PC time instead of servertime), when this happens, those messages will remains there at the bottom of the chat until you re-log or until the actual messages with the correct timestamp reach the time of those that got stuck first.
I think that what happened has something to do with this, because sometimes when you change channel, the first shout message will get your PC timestamp, wich in my case is one hour ahead of the server time, i believe that when i delivered the event it got the time the same way (was supposed to be 11:53 PM but got it 00:53 am from today).

I can’t exactly prove this, but either way, i will manage to complete the event, but i’m 2 days behind everyone else cause i couldn’t play on monday =/…

[geisterflamme]

I sometimes have the same Problem (chattimestamp) but no problem so far with Events

Well the Event is more than 30 days available and there are 20 tiers so there still is no real problem to finish it luckily : )