Tree of Savior Forum

[SEA]Telsiai, character stuck again but in a different map, in Thaumas Trail

Gameplay Bug Report Connection / Game Crash
#1

Date and Time :6/21/2016, 6:51 AEST
Server:Telsiai
Team Name:cramyas
Character Name: Alphonse
Starting City:Orsha
Map Stuck:Mage Tower 4F

Game Control Mode (Keyboard/Joypad/Mouse) :Keyboard

Bug Description :
Exploring the map, Channel 1 Mage Tower 5F, looking for mineloader, and then walked my way to the portal leading to Mage Tower 4F. After the loading screen, Got an error saying cannot connect to server and was logged out.

Tried logging in my character in all 5 channels, and it cant still get in. Error says “Cannot connect to server”.

I am able to access my other characters located in other maps except for my Warlock which is in Mage Tower 4F.

Screenshots / Video :

loginerror.jpg1300Ă—537 193 KB

cannotconnect.jpg1342Ă—526 187 KB

Above photos, shows location of my warlock, Mage Tower 4F, and the error that pops up.

System

  • OS : Windows 10
  • Internet Connection : good
  • Country, Region : Australia

Any response or help will greatly be appreciated. Thank you in advance.
Lodge name:cramyas

#2

Same Issue though with a different map.

Date and Time : 6/21/2016 5:00 AM +8 GMT

Game Control Mode (Keyboard/Joypad/Mouse): Joypad

  1. Server Name : [SEA] Varena
  2. Team Name : Efyral
  3. Character Name : Cie
  4. Starting City : Klaipeda
  5. Map : Roxona Reconstruction Agency East Building
#3

I see, you are playing in varena. Any update on your character? As for me as of 11:36 AEST, I still can’t access my warlock. Sad I was hoping I could farm some mats before maintenance :sob:

#4

Hi @cramzys,
Please send us your details such as;

  1. Server Name:
  2. Team Name:
  3. Character Name:
  4. Starting City:
  5. Map Stuck:
    via support ticket to assist you further.
#6

Server:Telsiai
Team Name:cramyas
Character Name: Alphonse
Starting City:Orsha
Map Stuck:Mage Tower 4F

support ticket? oh,
btw thanks for replying

#7

Hi @shiyanuu,
We already moved your character to your starting city.
Please try if you will be able to login to your character.

If the issue still persists, please send us a support ticket to assist you further.

#8

Hi @cramzys,
Thank you for the information.
We already moved your character to your starting city.
Please try if you will be able to login to your character.

If the issue still persists, please send us a support ticket to assist you further.

#9

Hi that was fast, thank you for the help. Kudos to you and the team :)! I shld cancel the support ticket i sent just now. I have access to my character now.

#10

Hi @cramzys,
Thank you for your wonderful reply,
If you have any question in game, please send us a support ticket.
We are happy to serve you.:slight_smile:

1 Like
#11

Hi again, I hurried to get to thaumas trail to farm some mats…and the same error happened…

cantconnectagain.jpg1366Ă—768 320 KB

thaumastrail.jpg1366Ă—768 321 KB

#12

got the same error again…but different map

#13

issue has been resolved just now, but I was asked now to enter the maps I get stuck in, for the mean-time. Thanks.

Im afraid of entering other maps and getting stuck again. For now will be staying in towns :cry: