Tree of Savior Forum

Saalus Instance Disconnected Suddenly and unable to Re-enter Instance Again

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Date and Time(Please, specify the timezone) : 5:40am server time

Server Name: Varena

Team Name: Kleinfelder

Character Name: Limstella

Bug Description :
After found a auto match party, I got inside of saalus instance. Then, after 10 seconds, I’ve been redirected to Login Screen. Tried to re-join or re-enter the instance but the game prompted me with error, “Cannon Join zoneInstance 1604” with the re-enter button still active and clickable. After prompt message appeared, the game redirected me to Login Screen again. This means you can’t join back and lose your instance entry.

Steps to reproduce the issue :

  1. Queue for Saalus Auto Match
  2. Enter the instance
  3. Get “disconnected” suddenly and ends up in login screen
  4. Re-enter the instance
  5. Can’t re-enter, instead prompt message appears and the game redirects you again to Login Screen

Screenshots / Video :

Game Control Mode (Keyboard/Joypad/Mouse) :

System

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  • RAM :
  • Graphics Card :
  • Mainboard :
  • Storage :
  • OS :
  • Internet Connection :
  • Country, Region :

Same thing happened to me at dung 290; only difference was I had a different number on the error message.

I see, so its not only saalus but also other instances.

@STAFF_Letitia @STAFF_Yuri @STAFF_Ethan @STAFF_Amy @STAFF_Ines
Can staffs relay this to dev?

@farizzed
Thanks for your reporting.
We would like to inform you that the dev team is already looking into the disconnection issue in the dungeon/mission.
We deeply sorry for the inconvenience caused. :disappointed_relieved: