This is really frustrating, looks like IMC is playing with our patience or trying to gaining some time.
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I received the same answer today. I can’t even reopen the ticket, I can only give low starts and try again.
Same answer here, they are really joking with us!!!
OMG dude this answer is SO RETARDED !! WTF IMC !!
what kind of people hired to answer tickets? WTF
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Same happened to me. I wonder why they ask us to complete all these fields if they won’t even bother looking what we wrote.
They’ll close your ticket anyways, so it doesn’t really matter in the end.