[SA] Known Issues: May 31, 2018

[system]

We will be addressing recent lag issues in [SA] Silute during the maintenance of June 5! Click here to read the announcement.

[Parmenion]

It could be useful to do it on every server.
Doing a challenge CM7 on the same area in Fedimian EU is nearly impossible because of game freezes and huge lags.

[Tazel]

It’s not only on Silute! We had the same lag issues on Klaipeda last night.

[_DrRM_]

Klaipeda

I blame half of it on my internet, but is super weird that I can do crazy Challenge mode with 100 mobs and skills on screen like nothing…

But then go to a random almost empty map or dungeon and freeze every time I try to use skills or lag a lot

Are CM run by different server

[Pokart]

You gotta be kidding me. You have no shame, IMC. When are you going to take any action against the freezing problem happening in all maps and channels? Is this another “recently reported” issue too?

Thanks for the constant self-sabotaging quality service!

[Scarmiglione]

This is happening since way before this patch so I’m not sure the new content is the source of this in any way.

[antonioavelar1111]

hahaha you can only be playing with us, what an administration this is! Even TIBIA OT has more competent people.
“BRINCATION WITH ME”

[maczin]

#GetoutLag

Server problem since the wizard upgrade.

• Freezy
  *Much lag
  *Bug guild tower

Please help our tree, end these problems is just what we ask please.

[wislleyroque]

more than 2 months and we did not get any solution just incompetence over and over

[Minun]

I told myself a long time ago that I would not charge money again in tree of savior unless the servers improved … it’s already been 1 year and everything is worse.

WE DONT NEED MORE CHANNELS, WE NEED A BETTER HOST

[gustavoxin]

This problem is certainly about server capacity.
I just dont know why IMC wait the next week patch to try fix it (and probably will not work), instead of making an urgent maintenance. Looks like they waiting players quit again.
Good job again IMC.

[fabricio_polo]

@STAFF_Letitia as you have been more active towards this situation, I will summon you here :3

Yes, since the last maintenance we are also suffering from lag issues (what seems to be happening on all servers, as some Klaipeda players are reporting on some other threads). But the problem here is another, it is what we are calling “freezes”, that is different from a general lag issue.

Not sure who read support tickets, but I wanna paste the one I just sent down here, so you can read it too, and also players from other servers can check what we are talking about:

I wanna share with you all this video that I recorded this weekend, in a way to demonstrate what these so-called freezes are (it might not be the right term, but this is the translation that we are using to call this anomaly).

Here is the link to the video:
https://www.youtube.com/watch?v=khhiIPhceuU

In this video, we are doing a Challenge Mode (CM) into the Sausys Room 9 map. This map is a very popular choice for CM runs, what might influence it to be the worst spot for such freezes to happen.

Now I wanna point out some moments in the video that can demonstrate such freezes:
-Challenge Mode Level 2
*03:08 to 03:31 (23 seconds)
*03:43 to 04:05 (22 seconds)
-Challenge Mode Level 3
*07:43 to 08:06 (23 seconds)
*08:29 to 08:52 (23 seconds)
-Challenge Mode Level 4
*11:06 to 11:29 (23 seconds)
*11:52 to 12:14 (22 seconds)
*12:28 to 12:51 (23 seconds)
*15:53 to 16:37 (44 seconds) - happened when boss was defeated, imprecise time frame
*16:38 to 17:03 (25 seconds) - happened when items dropped, imprecise time frame
-Challenge Mode Level 5
*21:02 to 22:24 (22 seconds)

22:42 - Video Duration
03:40 - freezes full duration (av. 23s each)
Average Freeze Count: 1 every 3min

You can see when a freeze happens that:

1. Party Chat and Shout still works. Regular chat doesn’t (already tested on past occurrences);
2. Timers still counting (CM timer, buffs timers, skills cooldown timers);
3. Buffs that reach 0sec are only removed from the list when freeze ends;
4. Can move freely;
5. Monsters (does it mean the server?) also affected. Once the freeze is gone, there are not unprocessed damage being executed, nor them change positions, as normally happens when lagging.

Now, as I pointed out, this is the worst scenario that you can get with freezes here on Silute. They do occur on less populated maps/channels, but less frequently.

If I was to guess something, it should be related to the host, or to where the server is being hosted, that seems to overload and then jams/stuck. When some process time-out, then it returns to normal execution. I don’t have technical knowledge to express this with better/technical words.

[fabricio_polo]

@STAFF_Letitia as pretty much all the videos show these freezes happening in Sausys Room maps, here is one showing it happening at the Rainbow Trek event map.

Brazil - shouthern region (Porto Alegre) - 5MB connection

Please don’t judge my jump skills at the end =.=

[STAFF_Letitia]

Thank you so much for all the information you’ve provided for us!
As you mentioned, after the 5/29 maintenance there was an increase in lag issues in Silute, correct?
Was this the same time that the freezing occurred (and i watched your videos but I just want to confirm that the game freezes for a few seconds before starting up again)?

[Aoi_Kanashi]

yes, sometimes it kicks me out of the server.

[aceyasbeck]

usually freezes for 10 seconds then return Letitia

[fabricio_polo]

Let’s separate both issues, lag and freeze

Lag

Yes. First weekend including friday (June 01 to 03) it started, then you patched at maintenance of June 05, it was OK until this weekend, when everything started to get worse again. As an usual lag issue, there is no particular map, but crowded areas are always worse, maybe due to the amount of actions being processed.

Freeze

It started way before. First reports were when the big wizard rework patch came out, at the beginning of april if I’m not mistaken. For any other information, you can check the last freeze report that I did, where I summarized all the reports that I did and all the information I could get from them. Please take your time and read it, you can follow the links there:

Ping test for [SA] Silute players after 4/10 Maintenance

Map: Sausys Room 9 Channel 5 June 09th, around 10pm server time Game completely lagged, you can see it in the whole video *Freezes: -06:56 to 07:18 (22 seconds) -17:02 to 17:25 (23 seconds) No ping screenshots… I was doing the ping, but they are always the same, the difference is only the amount of packages… ================================================= To sum up, here are all my reports: ================================================= All information I can provi…

If you want the short, fast list of what is considered a freeze, here it is (grabbed from the link above):

Lags, freeze, disconnect issues on silute server

As I said, I don’t have technical knowledge of it, nor known the correct words to describe properly, but this is all that I’ve noticed so far:

1. The connection with the server is not affected during a freeze, and the ping can prove it cause it still receive responses while the game is frozen. This alone should be enough to separate lag and freeze into different anomalies, once lag (as far as I know) should be visible with ping response variations and/or timeouts

2. We could say client (our PCs) stops, but technically we can do actions, they are not received/handled by the server. You can perform an action (ex.: using a skill) but the server seems to not receive it, or it does but doesn’t handle it. I came to this thought because, when freeze ends, there is no accumulated actions being processed all at once. Also, Market and Quests NPCs doesn’t receive your requests too, if you do them while under the freeze

3. Server stop responding/processing. NPCs (ex.: monsters) don’t act while frozen, judging that there is no sudden movement or accumulated damage dealt by them, that should be processed when freeze ends if we assume that the freeze is a client problem (then the server would be working and monsters dealing damage on characters). They just return to their script/routine after freeze duration.

4. Freezes have a set duration. At least for me, is always 23 seconds

5. Population in the map does not influence, myself got freezes even questing almost alone in maps. Although it might influence the frequency they happen (judging by Sausys Room 9 channel 1 and assuming that Challenge Modes are handle in the same channel as the regular map, like a Boss fight from a quest)

6. It doesn’t happen on instances. Nobody ever showed any proof of a freeze happening inside instances. I’ve been trying to record one, but never got a single freeze inside Raid, Instanced Dungeons, Saalus and ET.

7. Timers still count (buffs, CM timer), but I guess this is something handled by the client

8. Regular chat doesn’t work. Party, Shout and World chats works fine

9. Started with the Wizard Rework Patch and are going on since that day