Tree of Savior Forum

Returning player rewards not received

I just returned to the game after purchasing the early access and playing very early on.

I seem to have not been given the returning player rewards, despite still having my cleric I was playing.
Apparently you’re not able to make a new account either. I’m pretty hyped for all the new things, but it seems a bit unfair that I am not benefiting from either new or returning player rewards and from my understanding it gives massive exp boosts. Is there a way I can get this sorted out?