Returning Player - My Character is gone (2023)

[ralphlance11]

I’m a returning player and my character (necromancer) is gone. I have checked all the servers and lobbies. How can I recover my character?

Thanks in advance!

[draconis]

If you stopped playing for a long time and your best character was low level (something like < 140) then it gets erased and you have no way to get it back. It’s a shame if you claimed some one-time rewards with it, but otherwise you can simply restart a new one it’s really fast now to relevel a new char.

[Alouette]

In case you are SEA Tesliai players,
it may be affected by either server merge or team dormanted:

• [Notice] Future Status Changes Regarding Dormant Teams in the Telsiai Server

• Tree of Savior W Release and Integration of Region

• Compensation for Teams Deleted during TOS W Merge

Can try to send a support ticket or let it go.