Tree of Savior Forum

[RESOLVED] Crashes when trying to create a character

Date and Time : August 4th, 11.30pm to 1.30am EST

Bug Description :
The game crashed the first time when I entered the name for my new team. After logging back in, I found my team was already named, so I need only create a character from there. Alas, whenever I clicked the “create character” button, the game closes a second later. This happens on every attempt I try to create a character during the time of testing in the above.
I have tried to run the game in different settings by editing the user.xml file located in the game/release folder. This includes disabling the effects for fxaa, glow, bloom, depth, etc; and playing the game in various resolutions–in fullscreen, borderless and windowed.

I am now validating my game files through steam to see if I have any “bad” files, so that those can be replaced. Then I will make a new attempt!
Will report further on this.

Steps to reproduce the issue :

  1. Log into game. See the barracks screen
  2. Click on “create character” button
  3. ???
  4. Crash.

Screenshots / Video :
(attach screenshots or videos regarding the bug)

System

  • CPU : AMD FX 8320
  • RAM : 8GB DDR3 2200mhz
  • Graphics Card : AMD Radeon R7 265
  • Mainboard : Asus M5A97 R2.0
  • Storage : Buffalo 1TB HD
  • OS : Windows 8.1
  • Internet Connection : T1
  • Country, Region : Malaysia

UPDATE:
Validating my game and reinstalling my files worked! I can create a character now!

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How do you validate your game?

On steam, right click on the game, select properties, pick the local files tab, then verify integrity of game cache.

In my case, it took about 10 minutes to scan and then required me to redownload 1.4gigs worth of files.

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