Tree of Savior Forum

Request to Increase Spending Limit for TP

Gameplay Bug Report Game Content
#1

Please fill in as much as you can :

Date and Time(Please, specify the timezone) : 10 Sept 2017, 1:12AM SGT

Server Name: Telsiai

Team Name: Falandria

Character Name: Vexneas

Bug Description :
This is not a BUG, but a gameplay report on “Increase to raise TP spending limit” requested by IMC for Players to submit once they have received in-game that they have reached a TP spending limit.

@Staff , please could you check on this and get back to me? I had just sent another support ticket requesting an explanation from ToS / IMC and also provided by reasons and supporting facts.

This below extract of the reply in bold & italics is copied and pasted for information.

" We would like to inform you that according to your Steam purchase data, we will be unable to remove the monthly spending limit on your account.

For more information, kindly visit the announcement on our website:
https://treeofsavior.com/page/news/view.php?n=1033

We kindly advise to send another ticket 30 days after your latest purchase in Steam. "

I do not see how my Steam Purchase Data has anything to do with TP Spending Limit. I have clocked over 1197 Hours for ToS since 2016 after OBT. My account has been created in 2016. You may wish to have further detail checks with Steam to verify. Otherwise, I could send you screenshot of these facts over via support tickets.

There is this Goddess Blessed Cube Event on-going for a definitive duration, aka a limited time period for players to purchase these cubes for a chance / 10+1 chances of obtaining items. So you would understand why I had made 2 purchases of TP bundles off of Steam.

I do not see myself in future to send another ticket 30 days after my latest purchase in Steam when in fact I had already made 2 purchases Back-to-Back on 10 Sept 2017. Please see my support ticket for more detail information.

I would really appreciate if @staff could assist in this and remove this TP Spending Limit restriction from my account.

Looking forward for a reply as soon as possible.
Thank you.

#2

@staff_amy
Please could I request for your assistance in removing my TP spending limit?
Thank you for your reply.

#3

you do know you have to send a ticket for that right?
Raising the Monthly TP limit is on one of the ticket topics. A quick search here in the forums will show you how

#4

Did you read my first post?
That was what I have done.

#5

did you also know they dont necessarily remove the TP spending limit?
basic is 300 TP per month . if you ask it to be removed, they just raise it to around 1k+
heck, I even had to send another ticket since I capped a 3k tp spending limit [ like what’s up with that]

Edit:
And what IMC meant by Steam purchase data = is how much in total have you spent. If within the span of a year you have spent only under … say 3k worth of TP, IMC will think that a sudden buying spree of TP is caused by a credit card fraud [which is a thing].