Redeemed DLC pack in team lodge but did not get item in game

[Migeru]

Please fill in as much as you can :

Date and Time(Please, specify the timezone) :08/16/2016 07:30PM GMT+8

Server Name: Telsiai

Team Name: Migeru

Character Name: M-Goddess

Bug Description :
I was redeeming my DLC pack in my team lodge and selected my character M-Goddess. After logging in, the DLC item (Founder’s Server: Exclusive Access 3 160 TP) was not received.

Still did not receive TP after multiple maintenances yesterday.

Redeemed DLC pack in team lodge but did not get items in game

Please fill in as much as you can : Date and Time(Please, specify the timezone) :08/16/2016 07:30PM GMT+8 Server Name: Telsiai Team Name: Migeru Character Name: M-Goddess Bug Description : I was redeeming my DLC pack in my team lodge and selected my character M-Goddess. After logging in, the DLC item (Founder's Server: Exclusive Access 3 160 TP) was not received. System - Country, Region : Philippines, SEA

System

• Country, Region : Philippines, SEA

[Migeru]

Returning player here, been almost a year and this issue is still not resolved…
Would appreciate it if any admin could help with this…
Thanks