Tree of Savior Forum

Redeemed DLC pack in team lodge but did not get item in game Founder Package

Gameplay Bug Report Unresolved Issues
#1

I had tried submit tickets through official way but IMC had been ignoring and non reply to my tickets, thats why i hope that the staff here will help me to bring attention to this ticket, the file had been lodge since early of July and it is stil unresolved till now.

inquiry type : DLC

Country : Malaysia

Game Server : [SEA] Telsiai

Team Name : Runez

Character Name : All character

Steam Account : truerunez

Type of Bug :

Date/Time and Location :

Since End of June, reported on 12 July 2016 UNTIL TODAY

Screenshots / Video :

Purchase package Receipt as shown below:

http://u20i.imgup.net/Screenshotb92a.png << click if screen not loaded

Package from DLC Founder package which unable to be claimed as below:

http://q84i.imgup.net/20160711216aed.jpg << click if screen not loaded

Despite of being able to claim for the newly launched package, i am still unable to received the DLC founder package which i previously complaint since early of july. I hope that this matter will be look into seriously. it had been prolonged since the issue been found.

Thanks

Description & Record of previous complaints :

I am refering to the previous bug which caused me unable to claim DLC after selection of character to be given to. The previous ticket which sent in for your further action which dated as below:

1st Ticket - 7/12/2016 - Unable to Claim DLC

2nd ticket - 7/12/2016 - Unable to Claim DLC

3rd ticket - 7/14/2016 - Unable to Claim DLC - 3rd ticket,

4th ticket - 7/21/2016 - Unable to Claim DLC - 4th ticket,

5th ticket - 7/29/2016 - Unable to Claim DLC - 5th ticket,

6th ticket - 8/11/2016 - Unable to Claim DLC - 6th ticket (No feedback received from IMC)

7th ticket - 8/17/2016 - Unable to Claim DLC - 7th ticket (No feedback received from IMC)

#2

Thank you IMC for replying the ticket at last, ticket had been sent as requested to clarify, yes the bug still persist, except now the founder package had gone without a trace. The below serve as record and hope that the staff here will help me to bring attention to this ticket, the file had been lodge since early of July and it is stil unresolved till now.

Date/Time and Location :

Since End of June, reported on 12 July 2016 UNTIL TODAY

Screenshots / Video :

Purchase package Receipt as shown below:

http://u20i.imgup.net/Screenshotb92a.png (click if not shown)

Package from DLC Founder package which unable to be claimed as complaint before, and the founder package had gone without a trace(After server patch on 17 August recently) below:

http://q84i.imgup.net/20160711216aed.jpg (Image shows complaint lodge where founder package were shown but unable to claim after it character being selected bug dated end of june, complained on early of July)

http://x17i.imgup.net/201608210326ad.jpg (Image shows founder package had gone without a trace(After server patch on 17 August recently), hope to get clarification from IMC

Despite of being able to claim for the newly launched package, i am still unable to received the DLC founder package which i previously complaint since early of july, and were found that my founder package had gone without a trace(After server patch on 17 August recently) even though i have not received any feedback from IMC since the claim been lodge. I hope that this matter will be look into seriously. it had been prolonged since the issue been found.

Thanks

History of Description & Record of previous complaints :

I am refering to the previous bug which caused me unable to claim DLC after selection of character to be given to. The previous ticket which sent in for your further action which dated as below:

1st Ticket - 7/12/2016 - Unable to Claim DLC

2nd ticket - 7/12/2016 - Unable to Claim DLC

3rd ticket - 7/14/2016 - Unable to Claim DLC - 3rd ticket,

4th ticket - 7/21/2016 - Unable to Claim DLC - 4th ticket,

5th ticket - 7/29/2016 - Unable to Claim DLC - 5th ticket,

6th ticket - 8/11/2016 - Unable to Claim DLC - 6th ticket (No feedback received from IMC)

7th ticket - 8/17/2016 - Unable to Claim DLC - 7th ticket (No feedback received from IMC)

8th ticket - 8/19/2016 - Unable to Claim DLC Package - Complaint - IMC feedback on 20/8/16, feedback of IMC as below, requesting for my response.

Latest IMC feedback as below:

Greetings Savior!

Thank you for contacting us.

We understand your sentiment and effort for bringing this to our attention. We would like to ask if the issue still persist?

We are looking forward hearing back from you.

Best regards,
Tree of Savior Support Team